Ivana Banicevic
Belrose,NSW
Summary
Organized Office Manager with noted experience in administrative management, payroll, customer service and cash management skills. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
Coles Supermarket
02.2016 - Current
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
- Tracked employee vacation, sick and personal time.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted with recruitment and onboarding of new employees.
- Generated reports to track employee time and attendance.
- Managed end-to-end processing of weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Processed timecards and payroll data for team of employees.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Manager
Coles Supermarket
04.2012 - 02.2016
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Onboarded new employees with training and new hire documentation.
- Effective rostering for the team of 40+
Customer Service Supervisor
Coles Supermarket
09.2007 - 04.2012
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Operated POS cash register and equipment to collect payments.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Textile Tehnology -
University of Zagreb, Croatia
Zagreb, Croatia06.2007
Skills
- Customer Relations
- Information Protection
- Training and Development
- Scheduling Coordination
- Organizational Skills
- Payroll Processing
- Office Management
- Team Supervision
Timeline
Office Manager
Coles Supermarket
02.2016 - Current
Customer Service Manager
Coles Supermarket
04.2012 - 02.2016
Customer Service Supervisor
Coles Supermarket
09.2007 - 04.2012
Bachelor of Textile Tehnology -
University of Zagreb, Croatia
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