Ivana Borovickic
Wollongong
Summary
Rapidly ramped up to full productivity as an Executive Assistant within just 8 months, consistently exceeding performance expectations. Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Successfully maintained confidentiality and fostered a positive workplace culture, ensuring seamless communication and support for senior management.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Goldman Sachs
08.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Corporate Receptionist
Goldman Sachs
02.2022 - 08.2024
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Handling conference room scheduling, collaborating with meeting organiser on logistics and catering, inclusive of larger corporate events.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
Guest Services Supervisor
The Sebel Hotel
11.2019 - 02.2022
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to assist management on determine room pricing and availability.
- Inspected and documented repairs and improvements to hotel, verifying cleanliness and overall appeal of property.
- Oversaw recruiting, interviews and new employee hiring.
Shift Supervisor
KFC
02.2013 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Business - Hotel Management
Southern Cross University
NSW11-2019
Skills
- Attention to detail
- Prioritisation and time management
- Multi-line telephone skills
- Organisation and efficiency
Languages
English
Native or Bilingual
Croatian
Full Professional
Timeline
Executive Assistant
Goldman Sachs
08.2024 - Current
Corporate Receptionist
Goldman Sachs
02.2022 - 08.2024
Guest Services Supervisor
The Sebel Hotel
11.2019 - 02.2022
Shift Supervisor
KFC
02.2013 - 12.2020
Bachelor of Business - Hotel Management
Southern Cross University
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