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Ivana Brown
15 Randazzo Way Yangebup ,WA
Summary
Dynamic business owner with a proven track record at Milan Painting Service, excelling in strategic decision-making and team leadership. Enhanced operational efficiency through effective scheduling and employee training, while fostering strong customer relations. Committed to performance improvement and delivering exceptional service, ensuring project success and client satisfaction. Multi tasking whilst problem solving. Attending to all phone enquires and ensuring all day to day tasks are completed.
Overview
26
26
years of professional experience
Work History
Business Owner
Milan Painting Service
Perth, WA
09.2014 - Current
- Managed daily operations, ensuring project timelines and quality standards were met.
- Developed and implemented efficient scheduling systems for staff and project resources.
- Trained and mentored new employees on painting techniques and safety protocols.
- Quoting, all customer service, booking jobs
- Oversaw inventory management, optimizing supply orders to reduce costs.
Pharmacy Technician
Pharmacy 777
Perth, WA
05.2000 - 02.2014
- Assisted in dispensing medications accurately and efficiently to patients.
- Maintained inventory levels by tracking stock and placing orders as needed.
- Collaborated with pharmacists to ensure compliance with safety regulations and standards.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Utilized pharmacy software systems for prescription processing and record management.
- Supported training of new staff on operational procedures and safety protocols.
- Monitored expiration dates and organized medication storage to ensure optimal safety.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
Diploma - Human Resources Development
Fremantle Tafe
Fremantle, WA02.1998
Skills
Customer service
Customer relations
Driven and determined
Relationship building
Work Planning and Prioritization
Employee training
Team collaboration and leadership
Performance improvement
Strategic Decision-making
Issue resolution
Professional networking
Staff hiring
Business marketing
Staff management
Negotiation
Organizational development
Verbal and written communication
Decision-making
Customer service management
Team leadership
Scheduling
Organizational structuring
Staff training/development
Languages
Croatian Serbian Bosnian
Native or Bilingual
English
Native or Bilingual
Timeline
Business Owner
Milan Painting Service
09.2014 - Current
Pharmacy Technician
Pharmacy 777
05.2000 - 02.2014
Diploma - Human Resources Development
Fremantle Tafe