IVANA DURDIC

• Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms

(GANT / SIMON CARTER / ABELARD / RANSAL)

• Increased market share through the execution of targeted product launches and promotional campaigns
• Enhanced brand recognition by developing and executing targeted marketing campaigns
• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
• Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
• Maintained records related to sales, returns and inventory availability
• Mentored junior team members, fostering professional growth and development within the department

• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
• Strategic roster planning to maximise profit on selected days
• Providing outstanding customer service to both local and corporate clients
• Liaised directly with regional and state managers for internal feedback
• Executed training programs such as Red Seed to strengthen employee product knowledge
• Oversaw multiple store stock takes which were consistently balanced and correct
• Continually over achieved sales targets, product KPI's and weekly / monthly budgets
• Weekly report construction for regional managers with reference to week to date budget analysis
• Identification of store trends and consumer buying habits to maximise store profits
• Forging meaningful customer relationships in order to develop localised customer loyalty
• Ensuring that store standards are kept immaculate and all visual merchandising is current and correctly maintained
• Stock management between stores and fulfilling purchase orders
• Training and providing support to staff by measuring and tracking employee's performance and applying training where needed
• Consultation on styling for customers and clients of M.J Bale
• Perform administrative Ad - Hoc duties when required
• Skilled in employee grievance handling and conflict resolution
• Improved multi-site management efficiency by streamlining communication and collaboration between sites
• Developed and implemented site-specific strategies for enhanced performance, resulting in increased productivity across all locations
• Performed all duties as banking, cash handling, drawer reconciliation and petty cash for the business

• Responsible for maximising sales and profitability throughout all stores
• Increased operational efficiency by streamlining processes and implementing best practices in area management
• Supporting Store Managers in all aspects of the management of their store to ensure store efficiency and effectiveness in their store
• Monitor staffing levels to manage wage to sales budgets whilst ensuring conversion targets are being met
• Recruit, develop and retain a high performing, empowered teams
• Enhanced employee satisfaction by addressing concerns and providing regular feedback on performance
• Improved overall store performance with consistent monitoring, coaching, and support of store managers

• Assisted in building up the sales for the business using marketing techniques
• Mentoring and coaching staff on and off the shop floor to ensure customers were receiving excellent service
• Managing the stores revenue and calculation of loss account within budget
• Manage stock control, weekly/monthly budget, promotions and administration tasks
• Ensuring staff are familiar with daily/weekly/monthly targets
• Articulating the benefit, features and value of the store goods to the customer
• Reporting to senior managers any significant business strategy and direction or identified fraudulent activity
• HR duties - dealing with all aspects of recruitment, staff leave and disciplinary procedures
• Cluster / Area manager relief experience

• Provided advice on a wide range of topics to clients e.g
• Suit styles, colour
• Managed a team of 5 staff which I was responsible for training and engaging with customers
• Coordination with accessories
• Managed daily warehouse orders shipping/receiving and dispatching of all suit orders
• Maintained daily control with warehouse in regards to suit alterations
• Inventory control, invoice verifications
• Implement racetrack management procedures to ensure all aspects of store operations contribute to a pleasant shopping experience
• Train, mentor, merchandise stock
• Responsible for all suit hires and warehouse orders
• Event coordinator