Ivana Ghirotto

As an accomplished CRM Debit Collections Manager with 180 days of focused experience, I have effectively led efforts to enhance collections processes and significantly improve recovery rates. In this role, working with a team of collections agents, developed and implemented strategic approaches to contacting delinquent customers, and negotiated payment plans while ensuring strict compliance with regulatory standards. My proficiency in data analytics allowed me to identify trends and streamline operations, contributing to the organisation’s financial stability.

I consistently met my tasks and budget targets by setting and tracking key performance indicators (KPIs), ensuring operational efficiency and cost-effectiveness. Known for my strong customer relationship management skills, I adeptly handled complex cases with a balanced approach of firmness and empathy, consistently maintaining high levels of customer satisfaction. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.