Ivana Hamwi
Guildford,Australia
Summary
Dedicated and customer-focused Airport Services Agent with extensive experience in airline passenger services, baggage handling, and airport operations. Adept at ensuring smooth check-in, boarding, and turnaround processes while maintaining strict safety and security compliance. Skilled in liaising with various airport departments to deliver a seamless passenger experience. Fluent in English and Arabic, with a passion for aviation and a strong commitment to customer satisfaction. Seeking to contribute to Qatar Airways’ reputation for excellence in airport service.
Overview
15
15
years of professional experience
Work History
Airport Service Agent
Star Aviation
Mascot, NSW
11.2023 - Current
- Facilitated seamless check-in processes for Star Aviation’s airline partners, including Fiji Airways and Jetstar.
- Executed seamless management of arriving and departing flights by complying with necessary guidelines.
- Conduct Aerobridge duties, including attaching and retracting, following established airport procedures.
- Cross-referenced ticket details with passenger data to ensure passport authenticity.
- Ensured timely processing of customer check-ins through advanced booking platforms like CM and GONow.
- Delivered essential information, including entry requirements, visa details, and passport validity guidelines.
- Advised passengers on airport security protocols and baggage policies.
- Guaranteed safe operations across all equipment.
- Executed Passenger Marshalling tasks ensuring safety and security per airport requirements.
- Facilitated seamless mobility assistance for passengers with special needs at check-in, gate, arrival, and baggage areas.
Retail Sales Assistant
Sheike & Co
Macquarie , NSW
04.2022 - 01.2024
- Delivered comprehensive product and service guidance in retail settings.
- Delivered tailored solutions and offerings to meet client needs.
- Provided valuable fashion advice to meet customer preferences and close sales.
- Maintained display aesthetics and store organization.
- Handled all aspects of click & collect process efficiently.
- Reliably surpassed company objectives across multiple timeframes.
- Handled retail technology such as EFTPOS and POS.
- Managed inventory levels consistently.
- Managed daily opening and closing of the shop.
- Upheld strict cleanliness and sanitation standards for all locations.
Real Estate Sales Associate
Hunter’s Agency & Co
Parramatta, NSW
04.2020 - 12.2020
- Drive property sales by leveraging ads, hosting open houses and utilizing social media alongside multi-listing service participation.
- Created compelling content for sales presentations.
- Guided buyers through property visits and inspections, offering advice on home suitability.
- Serve as a mediator during negotiations between buyers and sellers.
- Negotiate sales terms and pricing agreements.
- Conducted cold calls to clients in database, property owners, and advertised services.
- Performed property sales activities such as prospecting, appraisals, and listings.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
Education
Certificate IV - Property (REAL ESTATE)
Granville TAFE NSW
Granville, NSW01.2019
Certificate of Registration - NSW
01.2018
Diploma of Travel and Tourism Management - SIT50122
Bankstown TAFE NSW
Bankstown, NSW01.2012
Amadeus CRS Course Certificate -
Bankstown TAFE NSW
Bankstown, NSW01.2012
Galileo CRS Course Certificate -
Bankstown TAFE NSW
Bankstown, NSW01.2012
Cross Check Travel Certificate -
Bankstown TAFE NSW
Bankstown, NSW01.2012
Certificate 3 - Tourism & Travel
Bankstown TAFE NSW
Bankstown, NSW01.2012
School Certificate - Year 10
Granville South Creative and Performing Arts High School
Granville01.2010
Skills
- Bilingual in English and Arabic
- Strong interpersonal and communication skills with an ability to connect with diverse individuals
- Effective Solutions Under Pressure
- Expertise in Airport Operations
- Proficient with CM, GONow, Timeatic, and Microsoft Office
- Demonstrated ability to multitask and manage customer needs in a fast-paced environment
- Polished presentation, professional demeanor, and attention to detail
- Experienced with EFTPOS and POS Systems
- Reservations and ticketing
- Verification of Travel Documents
- Airfield Safety Regulations
- Passenger Care Services
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Croatian
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Diploma of Travel and Tourism Management - SIT50122
Timeline
Airport Service Agent
Star Aviation
11.2023 - Current
Retail Sales Assistant
Sheike & Co
04.2022 - 01.2024
Real Estate Sales Associate
Hunter’s Agency & Co
04.2020 - 12.2020
Certificate IV - Property (REAL ESTATE)
Granville TAFE NSW
Certificate of Registration - NSW
Diploma of Travel and Tourism Management - SIT50122
Bankstown TAFE NSW
Amadeus CRS Course Certificate -
Bankstown TAFE NSW
Galileo CRS Course Certificate -
Bankstown TAFE NSW
Cross Check Travel Certificate -
Bankstown TAFE NSW
Certificate 3 - Tourism & Travel
Bankstown TAFE NSW
School Certificate - Year 10
Granville South Creative and Performing Arts High School
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