Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivana Ivanovic

Sydney,NSW

Summary

Dynamic retail professional with proven expertise in inventory management and exceptional customer service. Skilled in coaching staff and resolving conflicts, I consistently strive to enhance operational efficiency and foster a positive customer experience. Adept at leveraging strong communication skills to build rapport with customers and team members alike. Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

IGA
04.2021 - Current
  • Managed inventory control processes including cycle counts and stock replenishment.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Managed cash register operations using POS system and processed sales and returns.

Assistant Front Desk Manager

Hotel Fontana
Vrnjacka Banja, Serbia
03.2017 - 02.2020
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Monitored reservations to track incoming parties and special events.
  • Conducted training sessions for new employees on front desk operations.
  • Assisted guests at check-in, providing information on various services within hotel.

Education

Diploma in Hotel Management And Tourism -

College Of Hotel Management And Tourism
Vrnjacka Banja, Serbia
01-2006

Skills

  • Inventory management
  • Customer service
  • Strong communication and interpersonal skills
  • Retail store operations
  • Conflict resolution
  • Coaching staff

Certification

Certificate 111 in Retail | September 2023

Food Safety Supervisor's Certificate| September 2023

Responsible Service of Alcohol | September 2023

Timeline

Retail Sales Assistant

IGA
04.2021 - Current

Assistant Front Desk Manager

Hotel Fontana
03.2017 - 02.2020

Diploma in Hotel Management And Tourism -

College Of Hotel Management And Tourism

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Ivana Ivanovic