Ivana Lee

*Act as a key contact for customers, providing exceptional support services.
*Receive inbound and make outbound phone calls, ensuring timely and professional communications..
*Proactively inform customers about their shipments, and provide timely updates.
*Source and process quotes, and handle customer inquiries and complaints with a proactive and solutions-oriented approach.
*Organize and coordinate freight movements from dispatch to delivery.
*Communicate with current and future suppliers in a professional manner.
*Provide internal support for the sales and operations teams.
*Organize same-day deliveries throughout Australia, including selecting the correct trucks for freight.
*Supported charity fundraisers and days in the office by dressing up and baking treats to share.

Adhere to tight security measures.
Responsible for mainly business aspects: TFN/ABN registrations, and other registrations.
Online services, IT support, to accounting firms and agents.
All cash boosts, JobKeeper declarations, and funding during COVID, with an extremely high volume of calls from highly emotional callers.
Risk assessment, payment plans, PAYGI, PAYGW, and instalments.
Adhered to KPIs.

*Staff rostering, wages, and managing daily budgeted sales reports. *Delivered sales through exceptional customer service.

*VM and weekly setup of business promotions.

*Inventory control ran store stock takes and managed in-store markdowns.
*Administration.

*Greet customers, and assist them in finding their outfits.

* Stocktake preparation and execution.