Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Ivana Marsili

Gisborne

Summary

Professional with experience in administrative support and team coordination. Strong focus on collaboration and achieving results, ensuring reliable support and adaptability to changing needs. Skilled in managing schedules, organising meetings, and handling communications. Known for problem-solving abilities and proactive approach in fast-paced environments.

Overview

38
38
years of professional experience

Work History

Lending Team Assistant to State Manager Home Lending

Bank of Melbourne (Westpac Group)
11.2019 - 01.2025
  • Management of State Manager Home Lending diary
  • Management and reconciliation of Senior Leadership team expenses
  • Arranging travel for State Manager and Senior Leadership team
  • Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
  • Organisation of internal and external events and meetings
  • Execution of PowerPoint presentation for weekly sales meeting
  • Ensured accurate record-keeping by maintaining an organised database of important company information and documentation.
  • Boosted team morale through the planning and execution of engaging team-building events.
  • Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.

Business Support Officer

Bank of Melbourne (Westpac Group)
07.2015 - 11.2019
  • Assist Third Party (Broker) Business Development Managers with reporting and processing of loans from application to settlement
  • Assist with day to day client meetings for BDM’s
  • Maintained smooth back-office functions to promote efficient business operations.
  • Developed and maintained key business relationships to support organisational growth and expansion.

Senior Customer Service Specialist

Bank of Melbourne (Westpac Group)
05.2013 - 07.2015
  • Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
  • Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorised access or disclosure.
  • Exceeded customer expectations through the provision of personalised service and genuine empathy during difficult situations, resulting in increased loyalty and repeat business.
  • Mentored junior team members, sharing best practices and fostering a supportive work environment conducive to growth.

Teller, Customer Service Specialist and Savings Specialist

Commonwealth Bank of Australia
02.1987 - 05.2013
  • Many varied roles including Teller, Customer Service Specialist and Savings Specialist

Education

High School Diploma -

Kealba Secondary College
Keilor

Skills

  • Calendar management
  • Meeting planning
  • Expense reporting
  • Travel arrangements
  • Business correspondence management
  • Teamwork and collaboration
  • Attention to detail
  • Verbal and written communication
  • Flexible schedule
  • Work Planning and Prioritisation
  • Teamwork
  • Time management
  • Excellent communication

Hobbies and Interests

Outside of work I enjoy travelling around Australia and overseas. My weekends are spent enjoying time with my family and friends or reading a good book.

Timeline

Lending Team Assistant to State Manager Home Lending

Bank of Melbourne (Westpac Group)
11.2019 - 01.2025

Business Support Officer

Bank of Melbourne (Westpac Group)
07.2015 - 11.2019

Senior Customer Service Specialist

Bank of Melbourne (Westpac Group)
05.2013 - 07.2015

Teller, Customer Service Specialist and Savings Specialist

Commonwealth Bank of Australia
02.1987 - 05.2013

High School Diploma -

Kealba Secondary College

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Ivana Marsili