Ivana Restrepo Roldan
Sydney,NSW
Summary
Results-driven Salon Owner and Account Manager skilled in team building, staff management, and client satisfaction. Focused on enhancing customer experiences through effective training and health and safety adherence. Capable of managing multiple accounts while fostering strong relationships and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Account Manager
JTE Contracting Pty Ltd
09.2025 - Current
- Cultivated client relationships to enhance satisfaction and drive retention.
- Oversaw multiple accounts concurrently, consistently meeting deadlines and client expectations.
- Resolved customer complaints in a timely manner.
- Served as primary contact for addressing client concerns and needs, fostering strong communication.
Accounts Manager
Eaton Contracting Pty Ltd
01.2019 - 04.2025
- Managed client accounts, fostering strong customer relationships to enhance retention.
- Coordinated project budgets, consistently monitoring financial performance to ensure alignment with organizational goals.
- Advised senior management on best practices to optimize profitability through strategic recommendations.
Beauty Salon Owner
Self employed
Botany
03.2020 - 02.2024
- Managed daily operations of beauty salon, ensuring smooth workflow and customer satisfaction.
- Created targeted marketing strategies that attracted new clients and increased brand visibility within the community.
- Trained and mentored staff in beauty techniques and customer service, resulting in improved client satisfaction and repeat business.
- Managed inventory of beauty products to ensure consistent stock levels, minimizing shortages and maximizing service availability.
Education
High School Diploma -
Antonino
Colombia12-2010
Skills
- Health and safety
- Teamwork and collaboration
- Adaptability
- Time management abilities
- Attention to detail
- Employee training
- Shift accountability
- Staff management
- Salon marketing
- Inventory control
- Team building
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- I'm a very outgoing person who loves the outdoors, sports, travelling to experience different countries and cultures.
References
- Martin Sanchez 0452 370 880
- Justin Eaton 0413620430
Timeline
Account Manager
JTE Contracting Pty Ltd
09.2025 - Current
Beauty Salon Owner
Self employed
03.2020 - 02.2024
Accounts Manager
Eaton Contracting Pty Ltd
01.2019 - 04.2025
High School Diploma -
Antonino