IVANA STOJCHEVSKA
Point Cook,VIC
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Buono Italian
05.2019 - Current
- Led and directed team of 10 members from front of house and pizza area on effective methods, operations, and procedures
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house and pizza section personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw food and beverage preparation and monitored safety protocols.
- Maintained kitchen and bar cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking/ preparing hot and cold beverages procedures as well as safety regulations and productivity strategies.
- Verified prepared food/beverages met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed day-to-day FOH and Back of house operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Organizing and managing big functions
Waitress
Vivere Restaurant Cafe Bar
09.2018 - 05.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness
- Preparing alcoholic and non alcoholic drinks for customers
- Preparing coffee and hot beverages for customers following their requests
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Undertaking cleaning duties on opening and closing shifts
Event Staff Member
Festival Hall
01.2018 - 11.2018
- Welcomed guests to events, checked tickets and customer ID, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Implemented event protocols to maintain safety and security of all attendees.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Directing visitors to exit, toilets and smoking area
- Ushering patrons, making sure that no one is smoking or using illegal substances inside venue
- Reported any damage or maintenance issues to manager.
Front of the House
La Familia Italian Restaurant
01.2018 - 11.2018
- Consistently welcomed and treated guests with helpful, positive attitude, offering further assistance whenever necessary
- Prepared alcoholic and non-alcoholic beverages quickly and accurately
- Maintained clean and neat workspace at all times
- Operated cash register and credit card machine in guest payment processing.
- Served food promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated over 100 customers per shift in timely manner by managing reservations and wait lists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Performing cleaning duties
Cafe All Ronder
Espresso Allegro
03.2017 - 12.2017
- Maintained and operated equipment and machinery including espresso machines, blenders and coffee pots while applying safety techniques
- Operated cash register and credit card machine in guest payment processing
- Managed inventory and product levels by stocking, re- filling and rotating products
- Created eye- catching displays to increase product awareness and promote sales
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Secondary Medical School Dr Jovan Kalauzi
Bitola, North Macedonia06.2011
Skills
- Quick learner
- Self-motivated
- Excellent customer service background
- Proven ability to lead and train team
- Staff supervision and multitasking
- Verbal and Interpersonal communication skills
- Strong analytical and problem solving abilities
- Exceptional work ethic-taking accountability and ownership of issues
- Resilience and ability to work under pressure
- Excellent organizational and time management skills
Certification
-Barista Coffee Making Course - Barista Coffee Art Course
-Responsible Service of Alcohol Program-Royal Gurkhas Institute of Technology, Australia Victorian Commission for Gambling and Liquor Regulation
-Certificate II in Hospitality “Use Hygienic Practices for Food Safety” Industry Training Services
Timeline
Restaurant Manager
Buono Italian
05.2019 - Current
Waitress
Vivere Restaurant Cafe Bar
09.2018 - 05.2019
Event Staff Member
Festival Hall
01.2018 - 11.2018
Front of the House
La Familia Italian Restaurant
01.2018 - 11.2018
Cafe All Ronder
Espresso Allegro
03.2017 - 12.2017
High School Diploma -
Secondary Medical School Dr Jovan Kalauzi
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