Ivana Veljanovska
Condell Park
Summary
A dedicated and adaptable professional with extensive experience in administrative support, retail sales, and catering services. Demonstrates exceptional organisational skills and the ability to manage multiple tasks efficiently in fast-paced environments. With a strong focus on customer service, excel in both individual and team-oriented roles, maintaining a positive attitude and fostering productive relationships. Proficient in handling office duties, coordinating events, supporting sales operations, and ensuring high-quality service delivery in hospitality settings. Known for being reliable, detail-oriented, and resourceful in solving problems and meeting business needs.
Overview
3
3
years of professional experience
Work History
Catering Assistant
Gorvild Catering
07.2021 - Current
- Provided friendly, courteous service to create memorable moments for guests
- Delivered catered food and supplies to facility for on-time set-up
- Maintained flexible work schedule to meet event needs
- Cleaned and organized kitchen stations to promote team efficiency
- Operated standard kitchen equipment with focus on safety and sanitation
- Arranged linens and table settings according to seating plan and event theme
- Fostered enjoyable event atmosphere through friendly guest interactions
- Returned reusable goods and serving equipment for inventory and restock
Retail Sales Associate
Smiggle
11.2022 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Administrative Assistant
Benino Fine Foods
07.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
LaSalle Catholic College
Bankstown, NSW09.2024
Skills
- Food Portioning and Packaging
- Customer Loyalty
- Kitchen Staff Support
- Guest Interaction
- Reliability and punctuality
- Cash Handling
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
Languages
Macedonian
Parentalcontact
- Gordana Veljanovska, Mother, 0406 178 140, gordana@outlook.com.au
- Oliver Veljanovski, Father, 0406178141, oli78@live.com.au
Timeline
Administrative Assistant
Benino Fine Foods
07.2023 - 11.2023
Retail Sales Associate
Smiggle
11.2022 - 09.2024
Catering Assistant
Gorvild Catering
07.2021 - Current
High School Diploma -
LaSalle Catholic College
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