Ivana Vladić
Belgrade,Serbia
Summary
Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Adept at implementing policies, meeting health code requirements and achieving performance objectives in high-volume settings. Friendly and upbeat leader with experience in food service and enthusiasm for meeting challenging targets.
Overview
8
8
years of professional experience
Work History
Food Service Supervisor
St Vincent's Private Hospital
09.2020 - 05.2023
- Maintained health and food safety standards at all stages, from storage through delivery.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Ordered new supplies and food to maintain service levels.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Oversaw training of more than 100 team members
Food Service Worker
St Vincent's Private Hospital
11.2018 - 09.2020
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Administration Officer
UNIQA Insurance
04.2017 - 06.2018
- Administrations for paper lodged claims form
- Adding data for claims
- Indexing and archiving incoming and outgoing documentation
- Using variety of computer software and systems
- Searching and recalling archived documentation
- Communications with internal and external clients
Biology Teacher
Primary School ‚‚Zmaj Jova Jovanovic"
04.2016 - 11.2016
- Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
- Developed materials for laboratory activities, homework assignments and handouts to facilitate learning.
- Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student.
Call Center Agent
Medisan
03.2015 - 03.2016
- Responded to customer calls and emails to answer questions about products and services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Master of Science - Biology
University of Belgrade
Belgrade,Serbia02.2014
Bachelor of Science - Biology
University of Belgrade
Belgrade,Serbia09.2012
Skills
- Employee Performance Evaluations
- Delegating Assignments and Tasks
- Student Evaluation
- Lab Safety
- Lecture Presentation
- Team Teaching and Collaboration
- Classroom Safety Practices
- Staff Development
- Life Sciences
- Customer Communication
- Document and Records Management
Languages
English
Full Professional
Timeline
Food Service Supervisor
St Vincent's Private Hospital
09.2020 - 05.2023
Food Service Worker
St Vincent's Private Hospital
11.2018 - 09.2020
Administration Officer
UNIQA Insurance
04.2017 - 06.2018
Biology Teacher
Primary School ‚‚Zmaj Jova Jovanovic"
04.2016 - 11.2016
Call Center Agent
Medisan
03.2015 - 03.2016
Master of Science - Biology
University of Belgrade
Bachelor of Science - Biology
University of Belgrade
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