IVANA VUKASOVIC
Summary
Well-trained professional and Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Venue Manager
ROSIE CAMPBELLS
06.2023 - Current
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
Assistant Restaurant Manager
MR.WONG, Merivale
03.2022 - 06.2023
- Worked closely with the Venue Manager, responsible for the front of house operation and driving the financial result, lead a large and diverse team of experienced staff, developing them, upskilling them, and driving them to deliver an exceptional guess experience all at the same time maintaining a fun and caring team culture
- Ensuring that team culture is at the forefront of everything you do
- Understanding and owning financials
- Challenging revenue driving opportunities
Front Office
Hilton
11.2019 - Current
- Providing five star service to internal and external guests
- Daily liaison with inter departments such as food & beverage and housekeeping for guest movements, requests and activities
- Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
- Check in / out
- Training new team members
- Cash handling
- Knowing guests needs before themselves
- Translation
Restaurant Manager
Golden Barley (COVID)
04.2021 - 09.2022
- Maintained constant presence on the floor
- Managed reservations and emails
- Co-ordinated all the functions and events
- Staff rostering and payroll
- Reviewed and analyzed the daily operational needs maintaining beverage, labour, product and expenses on budget
- Dealing with complaints
Assistant Restaurant Manager
Sake, Rockpool Dining Group
06.2018 - 11.2018
- Hired for new venue opening ( Sake Manly)
- Staff training
- New venue set up
- Rostering/Payroll
- Bookings
- Planning and organizing customer functions and party related events
- Maintaining records of stock/inventory levels and financial transactions
- Ensuring dining facilities comply with Occupational Health and Safety regulations and are clean, functional and of suitable appearance
- Conferring with customers to assess their satisfaction with meals and service standards
Restaurant Manager
Al Aseel
11.2017 - 06.2018
- Strong focus on delivering high standards and exceptional product
- Developing the skills of the staff around product knowledge, service skills, team culture and guest relationships
- Managing and leading the FOH team during service.
- Assisting in both table and bar service as needed.
- Maintaining the impeccable appearance of the restaurant.
- Involvement in training and coaching as needed.
- Ability to uphold the restaurants standards of service by diligently managing the floor during service.
- Monitoring daily labour costs and rostering
- Ensuring opening and closing duties are met.
- Engaging with customers and handling feedback.
Guest Relations Manager
SHERATON
02.2017 - 10.2017
- Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge
- Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions
- Daily liaison with inter departments such as food & beverage and housekeeping for guest movements, requests and activities
- Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner supporting Front desk with check in / out for a big group arrivals
Guest Relation/Revenue Manager(region Supervisor)
Centara Grand Beach Phuket
02.2015 - 02.2017
- Review of all end of the day revenues from reports/ receipts
- Edit reports and ensure accuracy between all daily reports and revenues
- Five star service to all guests
- Check in / out
- Manage and motivate the team in order to improve the quality and creativity of F&B services (Restaurant, Bar, Conferencing & Events, Mini Bar, In Room Dining), in line with brand standards.
- Strong focus on customer service including handling guest comments/complaints, developing strong relationships with loyalty guests ensuring total customer satisfaction
- Assist in leading, mentoring and training the Food & Beverage Operations team
- Supervise and delegate duties; Ensure brand standards are maintained
- Liaise with kitchen to ensure the highest standard of food quality and visual appeal
Education
Advanced Diploma - Hospitality Management
Pacific Training Group
Sydney, NSW04.2020
Bachelor of Law - Law
Faculty of Law
Split, Croatia08.2015
Skills
- Back of House Management
- Scheduling Staff
- (Kronos, Deputy, Dimensions)
- Training and Onboarding
- Performance Improvement
- Service Delivery Management
- Front of House Management
- Problem Solving
- Payroll Administration
- Team Leadership
- Microsoft Office
Timeline
Venue Manager
ROSIE CAMPBELLS
06.2023 - Current
Assistant Restaurant Manager
MR.WONG, Merivale
03.2022 - 06.2023
Restaurant Manager
Golden Barley (COVID)
04.2021 - 09.2022
Front Office
Hilton
11.2019 - Current
Assistant Restaurant Manager
Sake, Rockpool Dining Group
06.2018 - 11.2018
Restaurant Manager
Al Aseel
11.2017 - 06.2018
Guest Relations Manager
SHERATON
02.2017 - 10.2017
Guest Relation/Revenue Manager(region Supervisor)
Centara Grand Beach Phuket
02.2015 - 02.2017
Advanced Diploma - Hospitality Management
Pacific Training Group
Bachelor of Law - Law
Faculty of Law
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