Ivana Zdravka Zlendich
WEST HOXTON,NSW
Summary
My name is Ivana Zlendich, and I am A 21-year-old seeking a new opportunity to expand upon my skills and continue to grow within the workforce. I am a diligent and passionate worker with thriving interpersonal skills and a vibrant personality. My enthusiasm and hardworking nature will be pertinent to any position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bunnings
Minchinbury, NSW
04.2020 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service whilst improving customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Stock Worker/Customer Service Representative
Target
Blacktown, Nsw
09.2019 - 05.2021
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained accurate stock inventory records and daily reports.
- Processed returns from customers in accordance with company policies.
- Restocked shelves as needed based on sales activity.
- Greeted customers and retrieved requested products to drive satisfaction.
Commercial Cleaner
Chisty Cleaning
Sydney, NSW
01.2017 - 09.2019
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Kept business entrances clean, tidy and professional in appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Education
High School Diploma -
Nagle College
Blacktown, NSW10-2020
Criminal Community JUSTICE/ Social Work - Social Work
Western Sydney University
Sydney, NSWSkills
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Consultative Sales
- Product Knowledge
- Store Maintenance
- Problem-Solving Abilities
- Team Development
- Coordination
- Computer Proficiency
- Active Listening
- Critical Thinking
- Reading Comprehension
- Staff Training
- Paint and Hardware Industry Regulations Knowledge
- Retail Sales Customer Service
Certification
- National Police Check - 2023
- Working with Children's Check - 2024
- Responsible Service of Alcohol - 2024
- Responsible Gambling and Gaming - 2024
- HIgher School Certificate - 2015
- Obtained White Card - 2017
Languages
Croatian
Limited
References
References available upon request.
Timeline
Customer Service Representative
Bunnings
04.2020 - Current
Stock Worker/Customer Service Representative
Target
09.2019 - 05.2021
Commercial Cleaner
Chisty Cleaning
01.2017 - 09.2019
High School Diploma -
Nagle College
Criminal Community JUSTICE/ Social Work - Social Work
Western Sydney University
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