Ivan Davis Makunya
Caroline Springs,VIC
Summary
A multitasking goal oriented proficient Business performer successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing Customs operations materials. Ready to offer 6 years of experience to a challenging position with room for advancement with a pleasant personality and a tenacity that knows no restrictions with a detail-oriented work ethic considered highly ambitious and capable of maximizing brand awareness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SENIOR OPERATIONS SUPPORT OFFICER
SERCO/ Traffic Camera Dept -Vic Police
08.2018 - Current
- Monitoring operational performance, apply agreed work processes and identify variation
- Assess compliance with control operational benchmarks and reduce variance
- Entered details such as welfare checks, Quarantine data, Incident reports, captured Traffic photos, account information and call logs into computer system, GPS relocations for operators in the field.
- Data check and approval for field camera operators
- Performed initial Camera Operator assessment and analysis to begin the operation process.
- Responded to operators' requests, faults, via radio and email.
- liaising and coordinating with Vic Police Traffic office on the safety, welfare, emergency response to camera operators in the field.
- Verified data integrity and accuracy.
- Supporting Chief Operating Co-Ordinator & support services Manager with daily operational functions.
- Liasing with IT department to address technical faults in the field and office.
- monitoring and tracking Operators on GPS and Highway patrol Centre Radio checks.
- Monitoring on CCTV of the premises and onsite Highway Patrol Centre.
- Generating daily reports and initiating daily operational sessions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Operations Assistant
Western General Bodyworks
Melbourne
05.2017 - 06.2019
- Reported any customer-oriented issues immediately to the Service Manager.
- Completed vehicle inspections prior to service and afterwards to ensure there was no damage.
- Identified safety issues and addressed them with the shift supervisor.
- Applied wax to the exterior of vehicles and removed it, buffing to a brilliant shine.
- Read work orders to prepare for machine setup.
- Inspected machine parts for conformance to product specifications.
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
- Requisitioned new supplies and equipment.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Oversaw inventory and equipment maintenance
- Maintained compliance with company standards to perform all maintenance activities.
- Informed supervisors when machines needed major service.
- Applied protective agents, including sealants, to protect surfaces.
- Restored lustre to vehicle interiors, including upholstery and vinyl.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside freshly painted vehicle standards.
Verification officer/Dispatch
VERIFON
Melbourne
09.2015 - 01.2016
- Visually inspected devices for defects and placed defective items into a reject bin.
- Followed detailed assembly instructions, processes and procedures.
- Applied blank labels to devices, packaged and sealed them before sending to quality check.
- Maintained necessary level of communications between shifts.
- Ensured that all health and safety guidelines were followed.
- Maintained supply inventory by checking stock to determine inventory level.
Operations Administrator/Customs Brokerage Support Staff Member
W & S INTERNATIONAL TRADELINK (U) LTD
07.2009 - 01.2015
- Provided answers to customer questions via phone and email, typically within reasonable hours.
- Captured Customs Entries, lodgement, Query follow up and release processes.
- preparing all Customs Entry lodgement documents, attachments and tracking the status of all lodged entries using Customs Automated Software.
- Calculating and or keeping a trend and track of all tariff rates and advising customers on the right taxes and all tariffs involved and advising them accordingly to avoid high costs.
- Trained, coached and mentored staff to ensure smooth adoption of new programs like Asycuda World Roll out from the previous Asycuda ++ Customs software and familiarising staff with the new East African Community Common Market and Tariffs.
- Developed and rolled out new policies like updating clients on every progress and status of their shipments by text, mails and phone calls which improved our company's reliability rating.
- Increased profits by 60% in one year through restructure of business line by opening branch offices in key border posts where we could handle imported cargo crossing within local areas and small business handlers.
- Generated and developed leads to acquire new clients through online ads, social media , print media, car stickers and maintaining efficient and quality service thereby achieving many new client recommendations by our existing clients.
- Partnered successfully with Uganda Revenue Authority, Kenya Revenue Authority, Airport and Sea port Authorities,Office of the Prime Minister (Payment of Taxes for Donated cargo) to enable quick and swift clearance of cargo through Customs.
- Negotiated and finalized contracts with new and existing customers.
- Created new revenue streams through partnering with many service providers like logistic companies in key Customs centres/ Border points thereby eliminating any possible delays and having a wider coverage.
- Monitored the market to capitalize on the latest trends.
- Hired and trained a large number of new staff and spearheaded establishment of branch offices in key border stations across the Great Lakes region/Eastern Africa.
- Reduced operating budget by 40% and mis-ships by 60% by implementing new policies and procedures.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Redirected shipments en route in response to customer requests.
- Achieved a 85% on-time shipment rate.
- Established long-term customer relationships through prompt and courteous service.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Divided cargo received by account Number and intended location.
- Tracked shipments and trucks out on deliveries.
Education
Diploma - Customs Broking
INTERNATIONAL TRADE AND LOGISTICS COLLEGE
SYDNEY06.2024
Security Operations, Control Room/ Monitoring Centre operations
International Security Training Academy
Melbourne, VIC2018
Diploma in Business Studies - Customs Clearing and Freight Forwarding
Makerere University Business School
Kampala, Central Region2009
High School Diploma -
Kireka High School
Kampala Uganda01.2006
Skills
- ibodyshop software expert
- Asycuda World Customs Systems Software Expert
- Computer Savvy
- Fast Learner, Highly dependable with Excellent attention to detail
- Excellent time management
- Valid Victorian driver's license
- Current Forklift Certification
- Proficient in MS Office
- Physically fit and agile
- Safety-conscious
- Quality management systems knowledge
- Transportation management systems
- Warehouse and fulfillment
- Global logistics
Certification
- Member International Forwarders & Customs Brokers Association of Australia
- Certification to High risk work
- Computer Repair Certificate
- Forklift License
Hobbies
- Praise and Worship (Singing & Recording Gospel Music)
- Travelling and sight seeing.
- Reading and writing poetry
- Painting
- Charity activities and volunteering
Timeline
SENIOR OPERATIONS SUPPORT OFFICER
SERCO/ Traffic Camera Dept -Vic Police
08.2018 - Current
Business Operations Assistant
Western General Bodyworks
05.2017 - 06.2019
Verification officer/Dispatch
VERIFON
09.2015 - 01.2016
Operations Administrator/Customs Brokerage Support Staff Member
W & S INTERNATIONAL TRADELINK (U) LTD
07.2009 - 01.2015
Diploma - Customs Broking
INTERNATIONAL TRADE AND LOGISTICS COLLEGE
Security Operations, Control Room/ Monitoring Centre operations
International Security Training Academy
Diploma in Business Studies - Customs Clearing and Freight Forwarding
Makerere University Business School
High School Diploma -
Kireka High School
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