IVAN RAE CARLOS
Goulburn
Summary
- Driven Computer Programmer with a proven track record at CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT, enhancing software performance and leading the successful installation of Electronic Medical Record Systems.
- Excelled in database management and customer service, significantly improving system efficiency and user satisfaction.
- Skilled in mentoring and teamwork, consistently delivering high-quality software solutions.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Phone Technician Customer Service
Rapid Smart Phone Repairs
11.2023 - Current
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
- Enhanced team productivity by assisting colleagues in resolving complex technical problems.
- Implemented strict quality control measures throughout the repair process, maintaining high standards of workmanship on all tasks performed.
- Developed expertise in various phone models, improving overall knowledge base within the team.
- Streamlined repair processes, leading to increased efficiency and reduced wait times for customers.
- Managed inventory of replacement parts, ensuring availability for timely repairs.
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers at counter and provided excellent customer service.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Computer Programmer I
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
06.2017 - 05.2023
- Enhanced software performance by optimizing code and troubleshooting issues.
- Set-up and installation of Electronic Medical Record System for health facilities.
- Provide training to the staff of the facility.
- Ensures that all database back-up is good and running.
- On a monthly basis, visits and monitor health facilities to ensure the system is working properly.
- Performed routine maintenance on all user accounts, data files, etc.
- Installed, configured, and maintained the functionality of company desktops, together with peripheral appendages and software.
- Performed troubleshooting, diagnosing, solving and replacing parts.
- Provide assistance to co-employees about Microsoft Office applications.
- Updated legacy systems with modern technologies, improving overall system stability and performance.
Education
Bachelor of Science - Information Technology
DON HONORIO VENTURA TECHNOLOGICAL STATE
BACOLOR, PAMPANGA03.2016
Skills
- Data visualization's
- Customer Services
- Ability to perform with minimal or no supervision
- Multi-tasking ability, organization
- Troubleshooting skills
- Database Management Software
- Teamwork and Collaboration
- ICT System Programming
- Report writing skills
- Programming documentation
- Relational databases
- Software Development
Certification
Technical Education and Skills Development Authority National Certificate II in Computer Systems Servicing
Certificate #21035402213309, 06 September 2021
Timeline
Computer Phone Technician Customer Service
Rapid Smart Phone Repairs
11.2023 - Current
Computer Programmer I
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
06.2017 - 05.2023
Bachelor of Science - Information Technology
DON HONORIO VENTURA TECHNOLOGICAL STATE
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