Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

IVAN RAE CARLOS

Goulburn

Summary

  • Driven Computer Programmer with a proven track record at CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT, enhancing software performance and leading the successful installation of Electronic Medical Record Systems.
  • Excelled in database management and customer service, significantly improving system efficiency and user satisfaction.
  • Skilled in mentoring and teamwork, consistently delivering high-quality software solutions.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Computer Phone Technician Customer Service

Rapid Smart Phone Repairs
Goulburn, NSW
11.2023 - Current
  • Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
  • Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
  • Enhanced team productivity by assisting colleagues in resolving complex technical problems.
  • Implemented strict quality control measures throughout the repair process, maintaining high standards of workmanship on all tasks performed.
  • Developed expertise in various phone models, improving overall knowledge base within the team.
  • Streamlined repair processes, leading to increased efficiency and reduced wait times for customers.
  • Managed inventory of replacement parts, ensuring availability for timely repairs.
  • Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
  • Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted customers at counter and provided excellent customer service.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.

Computer Programmer I

CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Philippines
06.2017 - 05.2023
  • Enhanced software performance by optimizing code and troubleshooting issues.
  • Set-up and installation of Electronic Medical Record System for health facilities.
  • Provide training to the staff of the facility.
  • Ensures that all database back-up is good and running.
  • On a monthly basis, visits and monitor health facilities to ensure the system is working properly.
  • Performed routine maintenance on all user accounts, data files, etc.
  • Installed, configured, and maintained the functionality of company desktops, together with peripheral appendages and software.
  • Performed troubleshooting, diagnosing, solving and replacing parts.
  • Provide assistance to co-employees about Microsoft Office applications.
  • Updated legacy systems with modern technologies, improving overall system stability and performance.

Education

Bachelor of Science - Information Technology

DON HONORIO VENTURA TECHNOLOGICAL STATE
BACOLOR, PAMPANGA
03.2016

Skills

  • Data visualization's
  • Customer Services
  • Ability to perform with minimal or no supervision
  • Multi-tasking ability, organization
  • Troubleshooting skills
  • Database Management Software
  • Teamwork and Collaboration
  • ICT System Programming
  • Report writing skills
  • Programming documentation
  • Relational databases
  • Software Development

Certification

Technical Education and Skills Development Authority National Certificate II in Computer Systems Servicing

Certificate #21035402213309, 06 September 2021

Timeline

Computer Phone Technician Customer Service

Rapid Smart Phone Repairs
11.2023 - Current

Computer Programmer I

CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
06.2017 - 05.2023

Bachelor of Science - Information Technology

DON HONORIO VENTURA TECHNOLOGICAL STATE

Similar Profiles

  • David GradyDavid Grady

    <ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing

  • MARTIN THOMAS JOSEPHMARTIN THOMAS JOSEPH

    COMPUTER TECHNICIAN AND MOBILE PHONE TECHNICIAN at BITS & BYTESCOMPUTER TECHNICIAN AND MOBILE PHONE TECHNICIAN at BITS & BYTES

  • Rhonda BallardRhonda Ballard

    <ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing

  • Moussa BouzekriMoussa Bouzekri

    Phone and Computer Technician at VOVOYA INCPhone and Computer Technician at VOVOYA INC

CREATE PROFILE
IVAN RAE CARLOS