Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Iven Slivo

Sydney,NSW

Summary

Dynamic customer service professional with a proven track record at Woolworths, excelling in conflict resolution and team collaboration. Skilled in real estate marketing and property valuation, I effectively trained staff and enhanced service standards, ensuring customer satisfaction and operational excellence. Committed to delivering results and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Woolworths
Sydney , NSW
03.2022 - Current
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Collaborated with management to uphold quality control measures in food service.
  • Answered phone calls and responded to questions and concerns.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Real Estate Assistant (work experience)

Ray White
Wetherill Park & Cecil Hills, NSW
03.2025 - 07.2025
  • Attending open houses to gain experience and provide support to the team, as needed.
  • Gained a basic understanding of the real estate sales and leasing process through observation.
  • Assisted with setting up and placing signage for open houses to attract potential buyers.
  • Learned how agents conduct property showings and communicate with clients professionally.
  • Developed a foundational understanding of local property values and neighborhood dynamics.
  • I witnessed how real estate professionals use marketing strategies to promote listings.

Customer Service Cashier

Paradise Charcoal Chicken
Sydney , NSW
02.2021 - 03.2022
  • Supervised daily operations and ensured exceptional customer service standards.
  • Trained new employees on service protocols and operational procedures.
  • Managed customer inquiries and resolved complaints effectively.
  • Monitored inventory levels and coordinated supply orders as needed.

Education

Certificate IV in Real Estate Practice - Real Estate

TAFE NSW
NSW
07-2025

High School Diploma -

St Bishoy College
Sydney, NSW
09-2024

Skills

  • Customer service
  • Real estate marketing
  • Property valuation
  • Team collaboration
  • Conflict resolution
  • Data entry
  • Communication skills
  • Sales strategies

Languages

Assyrian
Native/ Bilingual
Arabic
Native/ Bilingual
English
Full Professional

References

  • Martin Yokhana, sales executive at Ray White, 0402874843 - martin.yokhana@raywhite.com
  • Matin Halimy, Department Manager at Woolworths, 0452300678 - Matin.halimy@stores.woolworths.com.au

Timeline

Real Estate Assistant (work experience)

Ray White
03.2025 - 07.2025

Customer Service Supervisor

Woolworths
03.2022 - Current

Customer Service Cashier

Paradise Charcoal Chicken
02.2021 - 03.2022

Certificate IV in Real Estate Practice - Real Estate

TAFE NSW

High School Diploma -

St Bishoy College

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Iven Slivo