Iveta Kozohorska
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
Work History
Manager
Espresso Bakehouse [Husky Bakery]
03.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Owner
Crazy Goat Cafe
06.2016 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Head Barista, Shift Manager [full time]
Espresso Bakehouse
02.2014 - 05.2016
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
Shop Manager [full time]
Darrell Lea
04.2013 - 02.2014
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
Barista, Shop Assistant [full time]
Agape Café
12.2011 - 01.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista, Shop Assistant [full time]
Mandy's Café
01.2009 - 11.2011
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista, Shop Assistant [full time]
Teascapes Café
11.2007 - 01.2009
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Barista, Shop Assistant [full time]
The Kenzo Café
09.2002 - 11.2009
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Assistant Designer
DTP Futura
06.2000 - 07.2002
- Supported the creation of innovative designs through research, sketching, and prototyping.
- Collaborated with multidisciplinary teams to ensure consistency in design across various platforms.
- Utilized advanced software tools such as Adobe Creative Suite to produce visually stunning designs that met clients'' expectations.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Constructed scale models and figures to demonstrate concepts and design elements.
Education
High School - General
High School
Prague06.1996
Advanced Diploma - Business Travel and Tourism Services
Business College/ University
Prague04.2000
High School Diploma -
Australia College of English
Sydney01.2003
Advanced Diploma - Tourism Management
Windsor Institute of Commerce And Languages
Sydney, NSW11.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Operations management
- Project planning
Timeline
Manager
Espresso Bakehouse [Husky Bakery]
03.2023 - 02.2025
Owner
Crazy Goat Cafe
06.2016 - 12.2022
Head Barista, Shift Manager [full time]
Espresso Bakehouse
02.2014 - 05.2016
Shop Manager [full time]
Darrell Lea
04.2013 - 02.2014
Barista, Shop Assistant [full time]
Agape Café
12.2011 - 01.2013
Barista, Shop Assistant [full time]
Mandy's Café
01.2009 - 11.2011
Barista, Shop Assistant [full time]
Teascapes Café
11.2007 - 01.2009
Barista, Shop Assistant [full time]
The Kenzo Café
09.2002 - 11.2009
Assistant Designer
DTP Futura
06.2000 - 07.2002
High School - General
High School
Advanced Diploma - Business Travel and Tourism Services
Business College/ University
High School Diploma -
Australia College of English
Advanced Diploma - Tourism Management
Windsor Institute of Commerce And Languages
Similar Profiles
Adam MitchellAdam Mitchell
Apprentice Bread Baker at Bakehouse Espresso Group / Husky BakeryApprentice Bread Baker at Bakehouse Espresso Group / Husky Bakery
Minh Huong PhiMinh Huong Phi
Chief Finance Officer/Financial Controller at Van Dough Group (Saigon Bakehouse, Miettes Bakery)Chief Finance Officer/Financial Controller at Van Dough Group (Saigon Bakehouse, Miettes Bakery)
Amanda GigginsAmanda Giggins
Bakery Assistant at Frecks Bakehouse/ Grafton Bakery CafeBakery Assistant at Frecks Bakehouse/ Grafton Bakery Cafe
Payal KamraPayal Kamra
Manager at M/s Deloitte Haskins & Sells LLPManager at M/s Deloitte Haskins & Sells LLP
ANKIT PATELANKIT PATEL
Manager at Capri Inn MotelManager at Capri Inn Motel