Ivka Rajic
Moonee Ponds,VIC
Summary
I’m a highly-organised, self-motivated and personable individual with extensive experience in the travel and hospitality industries ranging from client facing roles to office coordination.
Overview
33
33
years of professional experience
Work History
Canteen Assistant
St Therese’s Primary School, Essendon
07.2019 - Current
- Prepare lunch orders for school children
- Assist with preparation and service of both hot and cold food
- Assist with the day to day operation and cleaning of canteen
- Support Canteen Manager.
Ticket Centre Supervisor (2IC)
Flight Centre
08.2000 - 03.2008
- Managed Ticket Office Despatch for all Victorian/Tasmanian Flight Centre Stores
- Manage staff rosters
- Issue and despatch airline tickets
- Handle all enquiries from travel agents via phone or email.
- Oversaw daily operations of the department, ensuring timely completion of tasks
- Evaluated staff performance
Travel Consultant
Flight Centre/24 Hour Flights
10.1998 - 08.2000
- International and Domestic reservations
- Travel insurance
- Holiday Packages
- Agency book-keeping – banking, ticket centre statements etc.
- Organized trips for individual, family and business travellers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Personal Assistant
Kiln Creek Golf And Country Club
07.1997 - 05.1998
- Assistant to Executive Chef
- Prepare banquet functions
- Assist with food preparation
- Coordinated events and functions with attention to detail
House-keeping Supervisor
The Regent Hotel/Sofitel Hotel
03.1995 - 03.1997
- Supervision of house-keeping staff at one of Melbourne’s pre-eminent 5 star hotels
- Manage housekeeping department in absence of Executive Housekeeper
- Manage staff roster
- Supervise 6 – 10 room attendants
- Supervise staff training and performance appraisal schemes.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Supervised team of housekeeping and workers to meet highest quality of cleanliness and safety standards.
Housekeeping Coordinator
The Regent/Sofitel Hotel
01.1992 - 01.1995
- Coordinate housekeeping department activities
- Manage department switchboard
- Attend to guest requests and complaints
- Maintain lost and found register
- Open and Close housekeeping department.
Room Attendant
The Regent /Sofitel Hotel
01.1991 - 03.1992
- Service guest rooms
- Responded to guest requests for assistance, toiletries, and personal care items.
- Changed bed linens and collected soiled linens for cleaning.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Education
Diploma in Travel and Hospitality -
Australian College of Travel And Hospitality
12.1990
Successfully completed Victorian Certificate of Education -
12.1989
Skills
- Attention to detail
- Dependable and Reliable
- Dedication
- Affability
- Willingness to learn
- Problem Solving
- Organisation
- Excellent Communication
- Time Management
- Microsoft Office
- Galileo Reservations system
- Multitasking Abilities
Accomplishments
Numerous employee awards for excellence.
References
Mrs Toula Kalanztis
Former Flight Centre Supervisor
Ph: 0413 933 372
Mrs Sarah Elrington
National Marketing Manager for Belgravia
Ph: 0400 426 737
Ms Nicole Walker
Canteen Owner/Manager
Ph: 0438 046 849
Timeline
Canteen Assistant
St Therese’s Primary School, Essendon
07.2019 - Current
Ticket Centre Supervisor (2IC)
Flight Centre
08.2000 - 03.2008
Travel Consultant
Flight Centre/24 Hour Flights
10.1998 - 08.2000
Personal Assistant
Kiln Creek Golf And Country Club
07.1997 - 05.1998
House-keeping Supervisor
The Regent Hotel/Sofitel Hotel
03.1995 - 03.1997
Housekeeping Coordinator
The Regent/Sofitel Hotel
01.1992 - 01.1995
Room Attendant
The Regent /Sofitel Hotel
01.1991 - 03.1992
Diploma in Travel and Hospitality -
Australian College of Travel And Hospitality
Successfully completed Victorian Certificate of Education -
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