Ivo Dos Santos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A lifetime of Judo as a participant, coach, administrator and more recently Judo Dad,.
Overview
16
16
years of professional experience
Work History
Head Coach & Owner
Senshi Academy
06.2015 - Current
- Coaching Judo classes from 3 yrs old to Kids, Teens, and Adults, levels from Beginners to Advanced, as well as specialised inclusion classes for No Limits Judo.
- Promote Judo through social media, web services and in person.
- Manage memberships, accounts, insurance and day to day business of commercial Judo club.
Proprietor
Epping Render
10.2014 - 02.2023
- Consult with customers to assess needs and propose optimal solutions.
- Supply and Install of Render for New and Renovated homes.
- Establish relationships with builders and foster long term work agreements.
- Service the needs of long term clients and new customers based on recommendations.
Judo Australia Cadet National Coach
Judo Australia
02.2019 - 12.2021
- Coached Cadet National Team in International Competition.
- Sat on National Selection Committee for Judo Australia.
- Coordinate and undertake National Elite Training at the Australian Institute of Sport.
Judo Victoria Committee Member
Judo Victoria
11.2012 - 11.2016
- Sat on Committee of Management.
- Oversaw National Coaching Framework updating, liaising with Judo Australia.
- Worked on promoting club development strategies.
- Liaised with State Squad Coaches and Management to ensure a strong Victorian team at National Championships.
Customer Service Supervisor
Maximum Sport
07.2013 - 10.2014
- Managed the sales and distribution of Judo products through Mizuno, Zebra Mats and Fuji Sport.
- Managed customer relationships with Judo clubs throughout Australia and New Zealand.
- Oversaw import and export of Judo based products in to and out of Australia.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Baggage Service Agent
Toll Dnata
01.2008 - 07.2013
- Fielded customer complaints and comments about baggage services.
- Logged bags and flights upon arrival to airport or baggage areas.
- Updated records when lost, delayed or pilfered bags were found.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
Education
Bachelor of Science - Applied Science - PE Teaching
Victoria University
Melbourne, VIC06.2012
Skills
- Verbal and Written Communication
- High proficiency using MS Office
- Promotion and Sales through Online Services
- Ability to Multi Task
- Analytical and Critical Thinking
- Attention to Detail
- Relationship Building
Timeline
Judo Australia Cadet National Coach
Judo Australia
02.2019 - 12.2021
Head Coach & Owner
Senshi Academy
06.2015 - Current
Proprietor
Epping Render
10.2014 - 02.2023
Customer Service Supervisor
Maximum Sport
07.2013 - 10.2014
Judo Victoria Committee Member
Judo Victoria
11.2012 - 11.2016
Baggage Service Agent
Toll Dnata
01.2008 - 07.2013
Bachelor of Science - Applied Science - PE Teaching
Victoria University
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