Ivo Melas
North Melbourne,VIC
Summary
Mechanical Engineering student utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications.
Overview
5
5
years of professional experience
Work History
Travel Agent
Flight Centre Travel Group
03.2022 - 06.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Further solidified through multiple positive Google reviews.
Remote Administration Assistant
Beta Coolalinga Butchers
02.2019 - 07.2021
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Prepared weekly employee work schedules to meet operational needs.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Crew Manager
Beta Coolalinga Butchers
03.2017 - 02.2019
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Calculated time cards to process employee payroll for 5-member team using MYOB.
- Created and implemented policies to achieve workplace health and safety, and customer satisfaction.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Engineering - Mechanical Engineering
Royal Melbourne Institute of Technology
Melbourne, VIC07.2026
Psychological Science - Psychology
Deakin University
Melbourne, VIC03.2022
Skills
- Performance Tracking
- Employee Management
- Staff Management
- Creative Thinking
- SolidWorks
- Catia
- MS Office Suite
- Team Player
Languages
Greek
Professional Working
Timeline
Travel Agent
Flight Centre Travel Group
03.2022 - 06.2022
Remote Administration Assistant
Beta Coolalinga Butchers
02.2019 - 07.2021
Crew Manager
Beta Coolalinga Butchers
03.2017 - 02.2019
Bachelor of Engineering - Mechanical Engineering
Royal Melbourne Institute of Technology
Psychological Science - Psychology
Deakin University
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