Summary
Overview
Work History
Education
Skills
References
Other
Languages
Timeline
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Ivon Barbosa

Brisbane,Australia

Summary

Strategic Senior Human Resources Business Partner with diverse experience in human resources management, employee relations, and strategic planning. Strengths include coaching leadership teams, designing HR policies, driving organizational change, and improving employee engagement. Consistently successful in fostering positive work culture and aligning business strategies with HR programs.

Overview

11
11
years of professional experience

Work History

Senior Human Resources Business Partner

Brisbane Airport Hotels Group
Brisbane, Australia
07.2023 - Current
  • Responsible for all HR requirements at Novotel, ibis and Pulman at Brisbane Airport, including performance management, workplace investigations and disciplinary actions
  • Developing strategies and implementing them into the daily hotel operations to achieve successful results and desired business outcomes
  • Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
  • Led change management processes to ensure successful implementation of new initiatives and programs.
  • Conducted investigations into complaints or issues raised by employees or managers regarding HR matters.
  • Provided guidance to leaders on topics such as performance management, employee relations, policy interpretation, recruitment, compensation, benefits and organizational development.
  • Created job descriptions for all positions within the organization and updated them regularly when needed.
  • Advised senior management on best practices related to talent acquisition, onboarding process and employee engagement activities.
  • Developed policies, procedures and programs that support company objectives while also complying with legal requirements.
  • Performed exit interviews with departing employees to gain insight into their experience working at the company.
  • Coached managers on how to effectively manage their teams including providing feedback during performance reviews.
  • Participated in salary surveys to ensure competitive pay levels are maintained within the organization.
  • Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
  • Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
  • Handled employee discipline and termination to address policy infractions.

Senior Human Resources Coordinator

Brisbane Airport Hotels Group
Brisbane, Australia
10.2022 - 07.2023
  • Reopening the hotels to the public after having operated as a Covid quarantine facility with limited staff and resources
  • End-to-end recruitment, onboarding, training, performance management
  • Providing support and advice to Senior Management
  • Maintaining employee files and records, and other administrative tasks
  • Other areas including but not limited to WHS, compliance, training and development, policies and procedures

Complex Quality Assurance Manager

Marriott International
Brisbane, Australia
06.2021 - 09.2022
  • Responsible for implementing quality assurance processes and ensures all training and development activities are strategically linked with the company’s mission and vision, brand standards, target customers needs, employee satisfaction, and focus continues improvement at the property level

Complex Executive Housekeeping

Silk Hospitality
Brisbane, Australia
02.2014 - 03.2021
  • Company Overview: (Four Points and Westin Hotels - Brisbane)
  • Looking after the housekeeping operation of 2 hotels, with 548 rooms
  • Managing 135 staff in Housekeeping department
  • Responsible for achieving and exceeding guest service standards
  • Daily auditing of guest rooms and staff to ensure quality was consistent and maintained
  • Responsible for recruitment, disciplinary procedures, performance evaluations, training and development of all housekeeping staff, amenities orders, inventories, cleaning supplies and guest supplies
  • Working closely with other department managers to exceed guest expectations
  • (Four Points and Westin Hotels - Brisbane)

Education

Diploma in Modern Human Resources Management -

Allison
01.2024

Diploma Fundamentals in Human Resources -

Allison
01.2023

Diploma Leadership and Management -

01.2019

Diploma in Hospitality Administration -

Sena Colombia
01.2007

Skills

  • People management and human behaviour
  • Recruitment
  • Onboarding
  • Training
  • Performance management
  • Professional development
  • Strategic decisions
  • Solutions
  • Employee engagement
  • Retention
  • Reward strategies
  • Working with a multicultural and diverse team
  • Organizational Development
  • Retention Strategies
  • Diversity and Inclusion
  • Exit Interviews
  • Mentoring and Coaching
  • Internal Communications
  • Employee Relations
  • Talent management
  • Talent Recruitment
  • Payroll Management
  • Policy Implementation

References

Available upon request

Other

  • Background in Pre-opening hotels (Four Points, Westin, W Brisbane and others).
  • Hiring using HR platform FlareHR and HumanForce, and Payroll system Wage Easy.
  • Recruitment process such as advertising and interviewing techniques.
  • Mental Health First Aid Certification.
  • Human Resources Managing Employee Problems.
  • Fair Work Ombudsman – Certification Basic completion.
  • First Aid and CPR Certification.
  • Drivers License.
  • Unlimited Australian working rights.

Languages

English
Professional
Spanish
Professional

Timeline

Senior Human Resources Business Partner

Brisbane Airport Hotels Group
07.2023 - Current

Senior Human Resources Coordinator

Brisbane Airport Hotels Group
10.2022 - 07.2023

Complex Quality Assurance Manager

Marriott International
06.2021 - 09.2022

Complex Executive Housekeeping

Silk Hospitality
02.2014 - 03.2021

Diploma in Modern Human Resources Management -

Allison

Diploma Fundamentals in Human Resources -

Allison

Diploma Leadership and Management -

Diploma in Hospitality Administration -

Sena Colombia

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Ivon Barbosa