IVON LIZETH GOMEZ QUESADA
Melbourne,VIC
Summary
Experienced Hospitality and Customer Service Professional with a strong focus on guest satisfaction, operational efficiency, and team management. Proven ability to handle reservations, check-ins/check-outs, and housekeeping supervision. Skilled in using booking systems like Cloudbeds and resolving customer issues to ensure positive experiences.
Overview
5
5
years of professional experience
Work History
Manager
Tequila Sunrise Hostel
Sydney, NSW
09.2023 - 02.2024
- Managed daily operations, including overseeing guest check-ins/checkouts, room reservations, and housekeeping supervision.
- Audited reservations and check-ins/check-outs to release units in case of overbooking, ensuring maximum occupancy.
- Led a team to deliver high-quality service, ensuring guests had a pleasant experience.
- Provided training and support to staff, resulting in noticeable improvements in service delivery and guest satisfaction.
- Utilized Cloudbeds and Booking.com for reservation management, ensuring smooth operations.
Front Desk Receptionist
Tequila Sunrise Hostel
Adelaide, SA
04.2023 - 09.2023
- Assisted with guest check-ins and check-outs, ensuring smooth and positive experiences.
- Contributed to a 10% increase in positive guest reviews by delivering exceptional customer service and resolving issues promptly.
- Manage guest check-ins and check-outs, Handle room reservations (via booking systems, phone, or email), Provide customer service and respond to guest inquiries. Process payments (cash, credit, debit) and manage security deposits, Supervise and coordinate housekeeping or maintenance staff.
Business Analyst
Constructora Bolivar
Colombia
02.2020 - 11.2022
- Conducted in-depth financial analysis and provided strategic recommendations, resulting in higher client satisfaction and increased sales.
- Provide professional advice to the client, guide him/her through the process of purchasing the property from negotiation to the closing of the sale, follow up with foreign and national sales clients, manage CRM.
- Exceeded sales goals through personalized client support and effective use of CRM tools.
Administrative and Human Resources Assistant
Rentandes S.A
Colombia
01.2019 - 01.2020
- Developed and implemented new HR policies, resulting in increased employee satisfaction and more efficient HR processes.
- Managed payroll and employee relations, contributing to improved internal communications and team cohesion.
Education
Bussines Administration Professional - Administration And Finance
UNIMINUTO
Colombia01.2015
Diplomado - HSEQ Integrated Systems Management
UNIMINUTO
Bogotá01.2014
English Academic -
Torrens University
Melbourne, VICSkills
- Reservation systems (Cloudbeds) (booking)
- Guest check-ins/check-outs
- Housekeeping supervision
- Customer service and problem-solving
- Process improvement and staff training
- Team management
- Multitasking and communication skills
- Budgeting and financial management
Timeline
Manager
Tequila Sunrise Hostel
09.2023 - 02.2024
Front Desk Receptionist
Tequila Sunrise Hostel
04.2023 - 09.2023
Business Analyst
Constructora Bolivar
02.2020 - 11.2022
Administrative and Human Resources Assistant
Rentandes S.A
01.2019 - 01.2020
Bussines Administration Professional - Administration And Finance
UNIMINUTO
Diplomado - HSEQ Integrated Systems Management
UNIMINUTO
English Academic -
Torrens University
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