IVON GOMEZ QUESADA
Sydney,NSW
Summary
Talent Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager
Tequila Sunrise Hostel
09.2022 - Current
- Improve guest satisfaction by implementing efficient check-in and check-out processes.
Solicit and reviewed guest feedback and promptly resolved complaints.
Establish and upheld high standards, promoting great customer service and assistance to guests.
Maintain a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
Manage staff schedules to ensure smooth operations and sufficient coverage during peak hours.
Streamline booking procedures, leading to an increase in occupancy rates.
Conduct regular staff training sessions for superior customer service skills and hostel knowledge.
Greet and assisted guests by gathering information pertaining to reservations or requests.
Implement successful strategies to increase customer satisfaction.
Handle guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Planning and executed marketing activities to improve property brand and increase revenue.
Business Analyst
Constructora Bolivar
02.2020 - 11.2021
- Provide professional advice to the client, guide him/her through the process of purchasing the property
from the negotiation to the closing of the sale,
follow-up of foreign and national sales clients, CRM management, meet the sales goals set by the company.
CRM management, meeting the sales targets set by the company - Scheduling appointments, developing and implementing sales strategies for the organization.
strategies of the organization.
Administrative and Human Resources Assistant
Rentandes S.A
06.2019 - 10.2019
- Administrative management of personnel, hiring, induction, payroll, conciliations, labor welfare, implementation and follow-up of SG-SST, internal communications support.
- Improve employee satisfaction by developing and implementing new HR policies and procedures.
Accounting Analyst
Praxair Industrial Gases
06.2016 - 10.2018
- Legalization of employee expenses at national level, credit cards, petty cash, scheduling of reimbursement and advance payments, auditing of expense reports, reconciliations, temporary closing of inventory in transit, closing of imports.
- Assist external auditors during annual reviews, providing detailed documentation and clarification on complex accounting issues.
Education
Bussines Administration Professional - Administration And Finance
UNIMINUTO
Colombia01.2015
Diplomado - HSEQ Integrated Systems Management
UNIMINUTO
01.2014
Skills
- Marketing
- Operations Management
- Business Administration
- Expense Tracking
- Innovation Management
- Customer Service
- Human Resources Management
- Managing Operations and Efficiency
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Manager
Tequila Sunrise Hostel
09.2022 - Current
Business Analyst
Constructora Bolivar
02.2020 - 11.2021
Administrative and Human Resources Assistant
Rentandes S.A
06.2019 - 10.2019
Accounting Analyst
Praxair Industrial Gases
06.2016 - 10.2018
Bussines Administration Professional - Administration And Finance
UNIMINUTO
Diplomado - HSEQ Integrated Systems Management
UNIMINUTO
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