Ivona Radakovic
Aintree ,VIC
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Administrative Assistant, Customer Service
Pirez Electric Bikes
04.2019 - 04.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed multiple social media platforms for increased engagement and audience growth.
- Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
Dispatcher Office Assistant
Wickham Freight Lines
02.2016 - 04.2018
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Returns Lead
CEVA Logistics Inc.
05.2013 - 08.2017
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Streamlined return processes for improved efficiency and productivity within the department.
- Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
- Implemented new procedures to reduce product return rates and improve overall customer experience.
- Coordinated with warehouse staff to ensure proper handling and storage of returned items.
- Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
Education
VCE -
2004
Skills
- Workflow Optimization
- Data Entry
- Spreadsheet Management
- Meticulous Attention to Detail
- Strong Problem Solver
- Team Bonding
- Negotiation
- Professional Communication
- Time Management
- Supervising Staff
- New Business Development
- Inventory Systems
- Social Media and Promotions
- Brand Management
- Visual Design
- Client Engagement
- Social Media Marketing
- Creative Idea Development
Accomplishments
- Successfully resolved Number customer issues per Time period.
- Assisted management with the training of Number new staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- WWC - Working With Children Check - 2023
- Certificate IV in Business Administration- Origin HR - 2012
- Responsible Serving of Alcohol RSA -Liquor Liscencing Victoria
- Licensed First Aid Provider - 2017
- Certificate III in Hospitality - Maribyrnong College
Timeline
Administrative Assistant, Customer Service - Pirez Electric Bikes
04.2019 - 04.2020
Dispatcher Office Assistant - Wickham Freight Lines
02.2016 - 04.2018
Returns Lead - CEVA Logistics Inc.
05.2013 - 08.2017
Maribyrnong Secondary College - VCE,
Interests
- Design
- Brand development
- Horticulture
- Zoology
- Art
- Writing
Interests
- Design
- Brand development
- Horticulture
- Zoology
- Art
- Writing
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