Ivonne Gonzalez
Brisbane
Summary
Motivated and bilingual professional with a background in organizational psychology and administrative experience, specializing in training and development across various industries. Dedicated to enhancing team success through effective training programs and contributing valuable insights to promote professional growth within organizations, assigning, planning, scheduling, and facilitating training sessions.
Overview
4
4
years of professional experience
Work History
Head Waitress
The Boatshed Restaurant
07.2024 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
Training Consultant
Emu Data Pty Ltd
04.2024 - 11.2024
- Identifying learning and development requirements of individuals and organisations.
Gathering and researching background materials to build knowledge.
Designing, planning, scheduling and facilitating adult learning programs, workshops (Online and in-person)
Providing career guidance to employees. Using a variety of training aids and computer software to design and deliver training workshops, presentations and learning modules.
Assessing the quality of training delivery and keeping stakeholders and management informed of training progress.
- Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.
HR Office Administrator
EMU Data Ltd Pty
05.2022 - 01.2024
- Maintains office services by organizing office operations and procedures, managing appointment scheduling, meeting organization, and invoicing
- Update, organize, and maintain both physical and digital documents, ensuring accessibility and confidentiality
- Answer and direct phone calls, providing excellent customer service
- General day-to-day admin duties manage emails, telephone calls, and other correspondence
- Creating/maintaining spreadsheets, templates and various documents
Supervisor
Marinara Trattoria Café
10.2021 - 07.2023
- Training staff, making sure the restaurant runs smoothly, organizing rosters, welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
Training Specialist and Psychosocial Risk
Consultant (Colombia)
11.2020 - 03.2021
- Develop training materials and ensure operating procedures remain up to date
- Develop and implement a training plan and assessment
- Identifying training needs, designing and delivering training programs, and evaluating their effectiveness
OHS Training Specialist
Consultant (Colombia)
11.2020 - 03.2021
- Design, develop, and implement, training programs for organizations, and educational institutions
- Identifying training and development needs and creating entirely new initiatives or reform and improving existing programs
- Designing and developing recreational training and workshops for coexistence, leadership, teamwork, emotional intelligence, and stress management
Education
Bachelor of Psychology - Psychology
University Catholic of Colombia
09-2007
Leadership & Management -
Australian Pacific College
01.2020
Postgraduate - Occupational Health and Safety
Mayor College of Cundinamarca Colombia
01.2013
Skills
- Employee Training
- Wellbeing
- Adult Learning Methodologies
- Workshop Development
- Creativity
Languages
Spanish
Native or Bilingual
Timeline
Head Waitress
The Boatshed Restaurant
07.2024 - Current
Training Consultant
Emu Data Pty Ltd
04.2024 - 11.2024
HR Office Administrator
EMU Data Ltd Pty
05.2022 - 01.2024
Supervisor
Marinara Trattoria Café
10.2021 - 07.2023
Training Specialist and Psychosocial Risk
Consultant (Colombia)
11.2020 - 03.2021
OHS Training Specialist
Consultant (Colombia)
11.2020 - 03.2021
Postgraduate - Occupational Health and Safety
Mayor College of Cundinamarca Colombia
Bachelor of Psychology - Psychology
University Catholic of Colombia
Leadership & Management -
Australian Pacific College
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