Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

IVORY HOLLAND

Logan,QLD

Summary

Dynamic and motivated professional with a proven track record at Camp Australia, excelling in customer service and team leadership. Recognized for enhancing engagement through innovative activities and achieving a 15% increase in customer satisfaction. Skilled in data entry and committed to safety compliance, fostering a nurturing environment for children.

Overview

6
6
years of professional experience
1
1
Certification

Work History

OSCH Educator

Camp Australia
Logan, QLD
03.2025 - Current
  • Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
  • Maintained cleanliness of facility by wiping down surfaces, washing dishes, sweeping floors.
  • Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
  • Supervised students during outdoor playtime, ensuring safety regulations were followed.
  • Established clear rules and guidelines for acceptable behavior among participants.
  • Provided a safe, nurturing environment for children during their stay at the facility.
  • Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.

Sports Coach

Sports X
South Brisbane
10.2024 - 01.2025
  • Coach planned sessions for children from Prep to Grade 6
  • Teaching fundamentals for different sports to develop children skill levels
  • Encourage and motivate children whilst still conducting a fun session
  • Demonstrate effective verbal communication skills
  • Demonstrate organisational and time management skills
  • Facilitated team-building activities designed to boost morale.
  • Developed team strategies to improve performance in competitions.

Call Centre/Patient Booking Operator

North Queensland X-Ray Service
Cairns
05.2023 - 08.2024
  • Increased customer satisfaction scores by 15% by effectively identifying needs and delivering precise solutions.
  • Utilised computer systems to access customer accounts and provide accurate information
  • Handled an average of 70 customer inquiries per day in a professional and efficient manner
  • Assisted with administrative tasks, such as filing and faxing documents
  • Maintained patient records, including updating patient information and filing documents

Group Fitness Instructor

F45 Training
Cairns
02.2022 - 02.2023
  • Motivating and encouraging members
  • Performing and demonstrating all exercises with modifications if required and ensuring all members are performing the exercise safely and correctly while still encouraging them
  • Maintaining a clean, organised, energetic and fun studio
  • Demonstrate goal setting to support members as well as assisting in admin task within the business
  • Assisted in social media interactions and managements

Placement Consultant - Customer Call Centre Representative

MAX Employment
Eight Miles Plain
01.2019 - 01.2022
  • Received the 2019 Aboriginal and Torres Strait Islander Service Award (MAX Award's)
  • Handled 40 calls such as customer enquirers, payments and other services to ensure the customer satisfaction.
  • Proficient in video conferencing such as Zoom, Jabber & Microsoft Team Meetings.
  • Proficient with Microsoft Word, Excel and Outlook.
  • Trained new staff members in Customer service script, conflict resolution and data entry practices.
  • Managed 50 Job ads from employers to assist with pre-screening customers for their vacancies.
  • Ensure accuracy of data by keeping track of all customers calls via spreadsheets and company software.

Education

High School -

Rochedale State High School
Brisbane
11.2018

Skills

  • Fast learner
  • Ability to adapt
  • Data entry
  • Customer service
  • Team leader
  • Reliable
  • Active listener
  • Motivated
  • Time management
  • Self-management
  • Outgoing Personality
  • Nutritional meal preparation
  • Safety compliance

Certification

  • Certificate III in Business, Max Employment
  • Certificate lll in Fitness, Binnacle Training
  • Certificate II in Sport and Recreation, Binnacle Training
  • First Aid Certificate, Australia-wide First Aide
  • CPR certificate, Australia-wide first aid
  • Working with Children Card, Blue Card service

References

  • Jade Grossman, North Queensland X-Ray Services, 0438 216 908
  • Maddison Muir, North Queensland X-Ray Services, 0434 396 470

Timeline

OSCH Educator

Camp Australia
03.2025 - Current

Sports Coach

Sports X
10.2024 - 01.2025

Call Centre/Patient Booking Operator

North Queensland X-Ray Service
05.2023 - 08.2024

Group Fitness Instructor

F45 Training
02.2022 - 02.2023

Placement Consultant - Customer Call Centre Representative

MAX Employment
01.2019 - 01.2022

High School -

Rochedale State High School

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IVORY HOLLAND