Ivy-Anne Saltner
Rockhampton,QLD
Summary
Dynamic professional with a proven track record at Chemist Warehouse, excelling in customer service and cash handling accuracy. Adept at fostering team collaboration and enhancing customer loyalty. Recognized for strong motivational skills and adaptability, contributing to a positive work environment. Fast learner with basic technical skills, consistently achieving operational goals efficiently.
Overview
2027
2027
years of professional experience
Work History
Chemist Retail
Chemist Wearhouse
Rockhampton
04.2024 - Current
- Assisted customers in product selection and provided exceptional service.
- Maintained cleanliness and organization of sales floor and inventory areas.
- Operated cash register, processed transactions accurately, and managed cash handling procedures.
- Collaborated with team members to restock merchandise and manage inventory levels efficiently.
- Resolved customer inquiries and complaints, ensuring satisfaction and fostering loyalty.
- Trained new employees on store policies, procedures, and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Barista
Fuel Cafe
Rockhampton
2022 - 2022
- Crafted high-quality beverages according to standardized recipes.
- Provided exceptional customer service in fast-paced environment.
- Operated espresso machines and brewing equipment efficiently.
- Maintained cleanliness and organization of work area and equipment.
- Handled cash register operations with accuracy and attention to detail.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Farm Helper
Dan Saltmer
Kingaroy, QLD
01.2015 - 2017
- Collaborated with team members to achieve daily operational goals effectively.
- Administered feed supplements to cows and other livestock.
- Assisted farmers with feeding and watering cows, sheep, goats, and pigs.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Cleared away animal waste by hosing out operational areas.
- Demonstrated flexibility and adaptability in adjusting work schedules according to seasonal changes and emerging operational needs.
- Contributed to a positive work environment through collaboration with fellow farm helpers and supervisors.
Education
Disability & Aged Care Support Work Studies
Blue Stone Medical
Rockhampton, QLDCert || in Working With Diverse People
Multicultural Australia
Rockhampton 07.2022
Skills
- Basic computer skills in retail
- Fast learner
- Basic technical skills
- first aid and CPR
- Strong motivational skills
- Customer service
- Patience and empathy
- Customer assistance
- Store cleaning
- Cash handling accuracy
- Professional appearance
- Work well in a team
Timeline
Chemist Retail
Chemist Wearhouse
04.2024 - Current
Farm Helper
Dan Saltmer
01.2015 - 2017
Barista
Fuel Cafe
2022 - 2022
Disability & Aged Care Support Work Studies
Blue Stone Medical
Cert || in Working With Diverse People
Multicultural Australia