Ivy Chol
Sales Coordinator & Online Assistance
St Albans,Melbourne
Summary
Results-oriented Sales Coordinator with three years of experience at F&P, instrumental in launching key initiatives such as the GOP system, Agency initiative, and Direct-to-Customer pipeline. Demonstrates expertise in sales support within the appliance industry, proficient in operational workflows, JDE, and OMS systems. Known for exceptional communication and teamwork skills, dedicated to driving positive change and achieving organizational goals. Committed to continuous learning and professional development to enhance service delivery.
Overview
10
10
years of professional experience
Work History
Sales Coordinator | Online Assistance
F&P
01.2021 - Current
- Responsible for managing day-to-day challenges, addressing issues promptly, and identifying effective solutions to achieve optimal outcomes
- Possesses expertise in JDE, GOP, and OMS, along with proficiency in Excel for data analysis and reporting to provide valuable insights to the management team
- Focuses on coaching and developing team members to drive high performance and meet business objectives
- Contributed to the ongoing support of the Agency project, participating in strategic discussions to enhance service delivery
Fashion Store Manager
Dotti
Auckland, New Zealand
01.2016 - 01.2021
- Contributed to the success of a top-ranking store in Auckland, New Zealand, achieving the highest sales results nationwide
- Demonstrated leadership by building strong relationships with customers, team members, and partner brands
- Handled sensitive issues with professionalism and contributed to effective problem-solving
- Gained expertise in customer service, sales strategies, supply and demand, returns, product quality, and visual merchandising
Sales Assistant
3 Wise Men
01.2015 - 01.2016
- Contributed to the store's high sales performance by assisting customers with care, tailored to their needs and requirements
- Supported daily operations and independently managed store activities, including cash handling during opening and closing procedures
Education
Certificate - Tourism and Hospitality
Manukau Institution of Technology
01.2014
Skills
- Sales Support Proficiency
- Operational Workflow Understanding
- Expertise in JDE and OMS systems
- Process Improvement and Optimization
- Stakeholder collaboration
- Strategic Problem Solving
- Team Leadership and Mentorship
- Data Analysis and Reporting
- Analytical thinking
Hobbies and Interests
- Cooking/Baking
- Travel and Shopping
- Cleaning and Decorating
Timeline
Sales Coordinator | Online Assistance
F&P
01.2021 - Current
Fashion Store Manager
Dotti
01.2016 - 01.2021
Sales Assistant
3 Wise Men
01.2015 - 01.2016
Certificate - Tourism and Hospitality
Manukau Institution of Technology
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