Ivy Hossain
Lakemba,NSW
Summary
Driven professional with a track record of enhancing customer loyalty at Indian Home Dinner through exceptional problem-solving and active listening skills. Demonstrated ability to manage high-stress situations, improving customer satisfaction. Proficient in Microsoft Excel and adept at team development, ensuring efficient operations and positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Indian Home Dinner
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Aarong
02.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Information Technology
Central Queensland University
Sydney, NSWHigh School Diploma -
Savar Cantonment Public School And College
Dhaka2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Money handling abilities
- Team Development
Availability
Sunday 9AM to 10PM
Monday 9AM to 10PM
Tuesday 9AM to 10PM
Wednesday 9AM to 10PM
Thursday 9AM to 10PM
Friday 4AM to 10PM
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Customer Service Representative
Indian Home Dinner
07.2024 - Current
Cashier
Aarong
02.2023 - 04.2024
Bachelor of Science - Information Technology
Central Queensland University
High School Diploma -
Savar Cantonment Public School And College
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