Ivy-Mae Jefferson
Paraburdoo
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
5
5
years of professional experience
Work History
Ramp Services Supervisor/Trainer
Northwest Aviation Services
11.2022 - Current
- Confirmed and/or informed team members of correct procedures, actively keeping aware of new updates or modification.
- Completed daily and weekly checks on all ground service equipment, ensuring all equipment were in optimal condition and safe for operation.
- Collaborated with the team to introduce new and improved safety procedures when working with aircrafts
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Communicated with engineers and pilots when defects or irregularities were found on aircrafts
- Organised and trained new employees, insuring training was adjusted to their strengths and weaknesses to create an easier and more efficient environment for them to learn.
- Communicated with engineers and pilots when defects or irregularities were found on aircrafts
- Conducted performance reviews to support employee development.
Cashier
McDonald's
05.2021 - 07.2022
- Provided friendly customer service, including taking food orders, assisting families with accidental spills, and keeping customers updated with any delays.
- Contributed to a strong working environment by checking in on coworkers and providing support when needed.
Student Mentor
Our Place
02.2020 - 10.2020
- Fostered a supportive environment with regular check-ins and open communication to address student concerns.
- Developed individualized action plans to support student progress and achievement.
- Designed tailored mentoring programs for individual students to enhance skills and confidence.
- Provided resources and tools to enhance students' learning and personal development.
Education
High School Diploma -
Kolbe Catholic College
Rockingham, WA2021
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Conflict resolution
- Coaching and mentoring
- Task delegation
- Documentation and reporting
- Risk management
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
Timeline
Ramp Services Supervisor/Trainer
Northwest Aviation Services
11.2022 - Current
Cashier
McDonald's
05.2021 - 07.2022
Student Mentor
Our Place
02.2020 - 10.2020
High School Diploma -
Kolbe Catholic College
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