Ivy Nguyen
Maribyrnong,VIC
Summary
Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years. Hardworking Medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Radiology Imaging Solution
Victoria
09.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Invoiced patients accurately in line with charging guidelines.
- Maintained current and accurate medical records for patients.
Sales Assistant
Hi Sushi
08.2019 - 03.2020
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed credit and debit card payments to complete purchasing experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed cash, check and credit card payments.
Education
Bachelor Of Dermal Sciences - Health Management And Clinical Assistance
Victoria University
Melbourne, VICDiploma in Beauty Therapy - Beauty Therapy
Victoria University
Melbourne, VIC07.2024
Certificate III in Health Service Assistance - Health Management And Clinical Assistance
Victoria University
Melbourne, VIC07.2021
Skills
- Communication skills
- Point of sale knowledge
- Stocking and replenishing
- Store opening and closing
- Product and service sales
- Merchandising expertise
- Payment Processing
- Patient Data Processing
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
Certificate of Algologie Training Program
Certificate of Dermalogica Training Program
Certificate of Special Recognition from Victoria University
Timeline
Medical Receptionist
Radiology Imaging Solution
09.2021 - Current
Sales Assistant
Hi Sushi
08.2019 - 03.2020
Bachelor Of Dermal Sciences - Health Management And Clinical Assistance
Victoria University
Diploma in Beauty Therapy - Beauty Therapy
Victoria University
Certificate III in Health Service Assistance - Health Management And Clinical Assistance
Victoria University