Ivy Nguyen
Sydney,Australia
Summary
As a driven Psychology and Business student at Macquarie University, I bring over three years of experience in customer service, hospitality, and education sectors. My strong interpersonal skills enable me to connect with diverse groups, while my adept time management capabilities ensure efficiency and productivity. I am known for my team-focused attitude, which has been instrumental in delivering high-quality service. My dedication extends to building and nurturing robust community relationships, underscoring my commitment to excellence in all professional endeavors.
Overview
3
3
years of professional experience
Work History
Waitress
Maison Coffee
07.2024 - 02.2025
- Expertly navigated guests through menu options, facilitating informed choices and prompt order placement.
- Skillfully prepared beverages, proficiently managed cash transactions, and maintained a pristine dining environment.
- Teamed up with colleagues to deliver coordinated and impeccable service experiences.
Swim Teacher
Fairfield City Council
04.2023 - 11.2024
- Provided and conducted comprehensive swimming instruction across diverse age groups.
- Customised lesson plans to meet individual learning needs and abilities.
- Advocated for water safety and ensured skill development with effective communication to participants.
Cashier & Kitchen Assistant
OChicken
10.2022 - 03.2023
- Managed Point of Sale (POS) operations with efficiency.
- Provided critical kitchen assistance during peak periods.
- Uphold stringent food safety standards.
Waitress (Fine Dining)
Le Maestria
04.2022 - 08.2022
- Delivered exceptional service to distinguished clientele, managing multiple table sections while ensuring timely order placement and delivery.
- Facilitated seamless dining experiences during exclusive private events.
Crew Member
McDonald's
11.2021 - 02.2022
- Proficiently managed point-of-sale operations and drive-thru services.
- Oversaw food preparation and maintain high standards of cleanliness.
- Cultivated foundational customer service abilities.
Education
Bachelor - Psychology and Business
Macquarie University
Australia01.2028
Skills
- Trained and mentored new staff
- Proficient in POS systems
- Cash handling
- Strong time management
- Multitasking abilities
- Knowledgeable in food safety
- Hygiene standards
- Collaborative team player
- Excellent communication
- Contributed to high-volume private events
Certifications & Achievements
- Certified in CPR and First Aid
- Recognised Teacher at Fairfield City Council
- Owns RSA certificate
- Managed private event success - Contributed to event success by managing high traffic private events and ensuring positive guest experiences
Timeline
Waitress
Maison Coffee
07.2024 - 02.2025
Swim Teacher
Fairfield City Council
04.2023 - 11.2024
Cashier & Kitchen Assistant
OChicken
10.2022 - 03.2023
Waitress (Fine Dining)
Le Maestria
04.2022 - 08.2022
Crew Member
McDonald's
11.2021 - 02.2022
Bachelor - Psychology and Business
Macquarie University
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