Ivy Qi
Southbank,Australia
Summary
A proactive and detail-oriented Master of Management (Marketing) student at the University of Melbourne with hands-on experience in customer service, brand promotion, and content creation. Adept at social media marketing, event coordination, and market research, with strong teamwork and problem-solving skills in fast-paced environments. Passionate about leveraging digital marketing and branding strategies to drive customer engagement and business growth.
Overview
3
3
years of professional experience
Work History
Barista
Milk Flower
08.2022 - 12.2023
- Delivered excellent customer service, maintaining 95%+ customer satisfaction based on feedback.
- Trained and onboarded 5+ new staff members, improving team efficiency.
- Managed inventory, reducing supply shortages by 30% through proactive stock control.
- Maintained a high-paced workflow, serving an average of 150+ drinks per shift.
Propaganda department
HD education
03.2022 - 08.2022
- Engage with students and faculty to promote upcoming events, answer questions, and provide additional information as needed
- Collaborate with event organizers to understand event objectives and key messaging points to effectively promote through flyer distribution
- Assisted in coordinating logistics for events, including setup, teardown, and other tasks as needed to support event success
Head waiter
David Hotpot
06.2021 - 12.2021
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests
- Verified that prepared food met all standards for quality and quantity before serving it to customers
- Able to manage a store independently
Education
Master of Management - Marketing
University of Melbourne
03.2025
Bachelor of Commerce - marketing and management
University of Melbourne
11.2023
Tasmania certificate - education
The Friends School
11.2020
Skills
✅ Digital Marketing & Content Creation
✅ Customer Service & Communication
✅ Social Media Management
✅ Event Planning & Coordination
✅ Teamwork & Leadership
✅ Time Management & Multitasking
Languages
Fluent in Mandarin
Fluent in English
Timeline
Barista
Milk Flower
08.2022 - 12.2023
Propaganda department
HD education
03.2022 - 08.2022
Head waiter
David Hotpot
06.2021 - 12.2021
Bachelor of Commerce - marketing and management
University of Melbourne
Tasmania certificate - education
The Friends School
Master of Management - Marketing
University of Melbourne
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