Ivy Rackley
Redcliffe,QLD
Summary
A highly motivated and energetic person who has developed a mature and responsible approach to any task that I undertake.
I pride myself on overseeing multiple tasks while maintaining quality care. I am a hardworking and diligent worker with passion for staff advocacy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Patient Support Officer
Queensland Health
09.2020 - Current
- Assist healthcare professionals in the provision of patient care such as lifting, turning, and escorting patients
- Transport medical and other equipment throughout the facility utilising appropriate equipment
- Check and change oxygen cylinders using the correct equipment for the task
- Delivery and collection of linen trolleys to and from the wards
- Removal of general/clinical waste and soiled linen
- Enjoys working in a team setting, providing support and guidance
Operations Supervisor Relief
Queensland Health
03.2023 - 04.2023
- Assist new staff members with their work area including strategies for managing their workload
- Checked and signed off patient support cleaning audits
- Delegated services to ward locations within specific timeframes
- Attended Medical Emergency calls
- Cultivated interpersonal skills by building positive relationships with Queensland Health Staff and external partners
- Relieved morgue duties, including legal paperwork, spreadsheet updates and releasing deceased patients to funeral homes or coroner
- Assisted with hospital deliveries such as gas cylinders, oxygen tanks, linen and cleaning supplies
- Organised roster coverage
Medical Imaging Co-Ordinator
Queensland Health
01.2011 - 01.2013
- Liaise with radiologists for requested ward patients to attend tests
- Liaise with nursing staff and team leaders for their patients to attend scheduled radiology appointments while ensuring patient transport protocol is adhered to
- To ensure all patient transport issues or delays are promptly reported back to the radiologists and nurses in medical imaging
- Assign patient transfer tasks to porterage staff on duty
- Ensuring procedure rooms are cleaned and prepared for the next patient
- Scheduling hourly medical imaging request form collection from each ward
- Attending meetings with ward team leaders to discuss issues of concern
- Maintain a record of all patient transfers onto the provided data sheet
- Maintain a record of all issues and delays onto the provided data sheet
Sales Support Co-Ordinator
Allianz Partners
01.2018 - 03.2020
- Coordination of contract execution of Sales through the business using our internal CRM
- Coordination of Allianz Partners and Allianz compliance review of partner websites and marketing material using our CRM and Allianz’s documentation compliance system
- Supporting Telephone Account Management clients, including Roadside, Travel and International Health with policy, system queries and day to day support
- Supporting the Sales Support Managers and the wider Sales and Distribution team
- Distributing travel advisories and other partner communications
- Onboarding of International Health Agents and system setup
- Manage the data entry of multiple accounts and vendors
- Format excel documents ranging from 1 to 1000 or more lines to prepare them for uploading onto our database
Investigations Officer
Allianz Worldwide Partners
05.2017 - 01.2018
Complaints Resolution Team Leader
Allianz Worldwide Partners
07.2015 - 05.2017
Claims Auditor
Allianz Global Assistance
02.2014 - 07.2015
Travel Insurance Case Manager
Allianz Global Assistance
04.2013 - 02.2014
Insurance Consultant
Mondial Travel
11.2009 - 04.2010
Education
Cert III in Investigative Services
Allianz Global Assistance
Brisbane, QLDBusiness Aspects of International Travel
Wellington Institute of Technology
Wellington, New Zealand Level 1 Cert in International Tourism
Wellington Institute of Technology
Wellington, New Zealand Level 3 Cert In Tourism -
Wellington Institute of Technology
Wellington, New ZealandSkills
- Basic Microsoft Excel
- Microsoft Word
- Data compilation
- Outlook
- Outlook Calendar
- Data Entry
- Time Management Skills
- Excellent Communication Skills
Timeline
Operations Supervisor Relief
Queensland Health
03.2023 - 04.2023
Patient Support Officer
Queensland Health
09.2020 - Current
Sales Support Co-Ordinator
Allianz Partners
01.2018 - 03.2020
Investigations Officer
Allianz Worldwide Partners
05.2017 - 01.2018
Complaints Resolution Team Leader
Allianz Worldwide Partners
07.2015 - 05.2017
Claims Auditor
Allianz Global Assistance
02.2014 - 07.2015
Travel Insurance Case Manager
Allianz Global Assistance
04.2013 - 02.2014
Medical Imaging Co-Ordinator
Queensland Health
01.2011 - 01.2013
Insurance Consultant
Mondial Travel
11.2009 - 04.2010
Cert III in Investigative Services
Allianz Global Assistance
Business Aspects of International Travel
Wellington Institute of Technology
Level 1 Cert in International Tourism
Wellington Institute of Technology
Level 3 Cert In Tourism -
Wellington Institute of Technology
Similar Profiles
Madison MacKenzieMadison MacKenzie
Registered Nurse at Queensland HealthRegistered Nurse at Queensland Health
Olwyn MacGregorOlwyn MacGregor
Registered Nurse at Queensland HealthRegistered Nurse at Queensland Health
Maureen GuttridgeMaureen Guttridge
Registered Nurse - Intensive Care at Queensland HealthRegistered Nurse - Intensive Care at Queensland Health
Andre TabuteauAndre Tabuteau
A/Production Supervisor at Queensland HealthA/Production Supervisor at Queensland Health
Steven NorthSteven North
Site Manager at Queensland GlassSite Manager at Queensland Glass