IVY SMITH
Cairns,Australia
Summary
I'm enthusiast and eager to contribute to team success through hard work, I'm a team player with strong organizational skills and successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals and I'm motivated to learn all the skills I will need for this position and to start my new career.
Overview
3
3
years of professional experience
Work History
Bartender/Food and Beverage Attendant
Pullman International Hotel
04.2022 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs and conducted cashier drops, cash control.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bartender
Empire
02.2022 - 04.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Gaming/Bartender
Grafton Hotel
03.2021 - 04.2022
- BAR/ BISTRO
- Set up glassware, liquor and other necessary supplies for special events.
- Cultivated warm relationships with regular customers.
- Operated multiple tasks efficiently in high-volume setting.
- Trained few new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Managed cash and bar revenue during special promotions or sporting events.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Participated in dining room sidework
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
GAMING. - Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Operated point of sale terminal to complete customer transactions.
- Able to fix errors that happens on gaming machines/ changing over ticket's.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Can operate keno.
Education
Certificate III Hospitality
TAFE Queensland
Cairns, QLDWhite Card
MiHaven
Cairns, QLDCertificate I in Construction
MiHaven
Cairns, QLDResponsible Service Of Alcohol (RSA)
TAFE
Cairns, QLDResponsible Service Of Gaming (RSG)
Galaxy
Cairns, QLDCovid Safe Work Training
TAFE
Cairns, QLDSkills
- Friendly and enthusiastic
- Thrives in fast-paced environment
- Operated multiple tasks efficiently in high-volume setting
- Organization and Time Management
- Anticipating Guest Needs
- Good listening skills
- Responsible Calm and Professional Under Pressure
Affiliations
- Pullman International: *Tyronne- 0410671923 *Rebecca-0406252275 *Rebecca.fitzpatrick-hannaford@accor.com Grafton Hotel: *Sieann-0459482416
Timeline
Bartender/Food and Beverage Attendant
Pullman International Hotel
04.2022 - Current
Bartender
Empire
02.2022 - 04.2022
Gaming/Bartender
Grafton Hotel
03.2021 - 04.2022
Certificate III Hospitality
TAFE Queensland
White Card
MiHaven
Certificate I in Construction
MiHaven
Responsible Service Of Alcohol (RSA)
TAFE
Responsible Service Of Gaming (RSG)
Galaxy
Covid Safe Work Training
TAFE
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