Ivy Tran
Sunshine
Summary
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
5
5
years of professional experience
Work History
Retailer
Coco Blue
07.2023 - 01.2024
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
Assistant
Melbourne Conveyancing
08.2022 - 05.2023
- Implemented process improvements to increase efficiency of administrative tasks
- Provided administrative support to team members and management in daily tasks
- Prepared agendas and materials for meetings and conferences
- Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use
- Sent email, mail and memo correspondence on behalf of executives
- Searched for information in company databases or online to answer questions or resolve problems
- Obtained signatures for financial documents and internal and external invoices
- Read, routed and distributed incoming mail or other materials to proper employees
- Wrote reports on research findings or other topics based on information gathered from interviews and surveys
- Updated account information in company databases
- Greeted visitors upon arrival and directed guests to appropriate facility locations
- Created detailed spreadsheets for tracking financial data or other important information
FOH Staff Member
Don Don
06.2020 - 08.2021
- Collaborated with staff and management to provide exemplary customer service
- Assembled and expedited food for customers, checking orders for accuracy
- Completed opening and closing procedures, following cleaning checklists
- Prepared and served food and beverages according to customer specifications
- Generated daily reports on sales, cash register transactions, and customer feedback
- Upsold items to customers in order to increase revenue
- Communicated needs to management for escalating issue resolution
Telesales Representative
Greenwich University
01.2019 - 09.2019
- Consistently exceeded weekly and monthly sales goals
- Built immediate rapport with clients through friendly and engaging conversation
- Followed prepared sales script to provide accurate information about products price, features, and benefits
- Recorded names, addresses and reactions of contacted prospects into database
- Extended customer subscriptions, offering discounts and promotions to facilitate high customer retention rates
- Asked questions by following specified outline on questionnaires
Education
Diploma - Leadership Management
St Peter's Institute
Mebounre11-2023
Diploma of Hospitality -
Victoria University
Melbourne, VIC11-2022
Skills
- Outbound and Inbound Calls
- Patient Profiles
- Promotions Programs
- Customer Experience
- Team Goals
- Office Operations
- Client Acquisition
- Administrative Duties
- Billing and Payment Processing
- Store operations
- Relationship building
- Inventory counts
- Cross-selling techniques
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Retailer
Coco Blue
07.2023 - 01.2024
Assistant
Melbourne Conveyancing
08.2022 - 05.2023
FOH Staff Member
Don Don
06.2020 - 08.2021
Telesales Representative
Greenwich University
01.2019 - 09.2019
Diploma - Leadership Management
St Peter's Institute
Diploma of Hospitality -
Victoria University
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