Ivy Dianne Lavita

• Improved laboratory efficiency by streamlining sample processing and data recording procedures.
• Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
• Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
• Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
• Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
• Obtained samples for testing following standard protocols.
• Prepared samples for analysis by performing complex sample preparation tasks.
• Assisted scientists by collecting and organizing laboratory data.
• Prepared reagents and solutions following standard laboratory formulas and procedures.

• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Back-Area

• Operated fryers and grills according to instructions to maintain safety and food quality.
• Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.

Drive-Thru

• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
• Kept drive-thru station well-stocked and organized to meet all customer needs.
• Completed opening, closing and shift change tasks to promote store efficiency.

• Delivered exceptional service by greeting customers, taking orders and filling each accurately.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Fulfilled additional crew-related duties, including restocking and cleaning, to maintain nonstop operations.
• Responded effectively to customer questions and inquiries and provided information regarding products.