Ivy Grace OFIAZA
Darwin,Australia
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Skilled educator with background in diversity with more than ten-years experienced in developing and cultivating learning environments for children and young people to build confidence and enhance knowledge while maintaining supportive and structured learning environments. Catering to varied learning needs and specialize in creating engaging, inclusive environments that promote child and young people participation and critical thinking skills. Known for employing creative teaching strategies that cater to different learning styles, fostering academic growth and instilling lifelong love for learning.
Overview
17
17
years of professional experience
Work History
ECEC - OOHC Educator / Service Care Provider
MIHVY's Family Day Care
Muirhead, NT
12.2012 - Current
- Created a safe, comfortable learning environment for children and young people especially with disability by establishing positive relationships with them.
- Organized activities and resources to promote a child engagement in learning.
- Attended professional development trainings, workshops and seminars to stay abreast of new trends in children, young people, community and family.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Communicated with coordinators, family, departments and guardians about the child daily activities, behaviors and related issues.
- Created strategies to meet needs of mentally and physically disabled or high needs children.
- Provide an accommodations to integrate children with ADD, ADHD and other learning disabilities.
- Encouraged a child or young person to explore learning opportunities while persevering through challenging tasks even with disabilities.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with children, family or guardians and fellow educators.
- Conduct meeting with department team members, coordinators, family and guardians to discuss child or young person progress and areas requiring improvement.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Created and enforced child-based, hands-on learning to promote child and young person interest and receptive learning.
- Participated in workshops, trainings and conferences to improve educational skills.
- Remained calm and patient in child or young person interactions to support individual growth and development.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Transported clients to appointments, social events, and other activities as needed.
- Administered medication according to doctor's orders and monitored side effects.
- Organized recreational and educational activities for clients according to individual needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted children and young people with disability with activities of daily living such as eating, dressing, and grooming.
- Assisted in developing self-care skills such as personal hygiene practices.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Collaborated with other professionals to develop treatment plans for clients.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Patient Care Assistant - P3 (Fulltime Permanent)
ROYAL DARWIN HOSPITAL
Darwin, NT
01.2012 - 06.2013
- Assigned to: RDH Operating Theatre
- Collected specimens for laboratory tests upon request of medical staff.
- Reported any changes in patient condition to the supervising nurse immediately.
- Helped maintain a clean environment in all areas assigned.
- Assisted with admission and discharge processes including completion of necessary paperwork.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Performed range-of-motion exercises with immobile patients to prevent muscle atrophy.
- Responded quickly to emergency situations following established protocols.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Used hospital-approved devices and techniques to transport and lift patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Recorded patient conditions and vital signs before and after medical operations.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
- Used mobility devices to transport patients.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Pharmacy Assistant - A01
ROYAL DARWIN HOSPITAL
Darwin, NT
11.2011 - 01.2012
- Assigned to: RDH Pharmacy
- Completed daily paperwork associated with filling prescriptions accurately.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
- Managed inventory levels of medications and supplies.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Organized and maintained patient profiles in the computer system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Restocked shelves and prepared expired drugs for return.
- Opened incoming supplies and stocked in correct locations.
- Performed filing, copying, faxing and other clerical tasks.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Patient Care Assistant - P3 (Casual)
ROYAL DARWIN HOSPITAL
03.2009 - 11.2011
- Assigned to: Ward (Delivery Suite / Maternity & Child, Medical, Surgical, Ortho, RAPU, ED) Constant or Special care
Ward Clerk - AO2
ROYAL DARWIN HOSPITAL
Darwin, NT
06.2011 - 07.2011
- Assigned to: RDH Birth Centre
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Compiled monthly reports summarizing patient visits, treatments provided and medications administered.
- Answered inquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
- Ensured accuracy of all patient information entered into electronic health record system.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Responsible for greeting visitors, answering phones and providing general information.
- Processed referrals from primary care providers when needed.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Organized and maintained filing system for medical records and documents.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Collected paperwork for patients, nurses, and physicians.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Answered phone calls to provide assistance, information, and medical personnel access.
Support Worker 3 (On-call Casual)
NT CARERS AUSTRALIA
Darwin, NT
04.2008 - 12.2010
- Assigned to: Respite House (Day Care) Home Service for Aged / Disability Client
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Organised leisure activities for clients in the community.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with personal care, such as showering and dressing, daily living activities, such as personal hygiene and meal preparation.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
Support Worker 3 (Casual)
TRACY AGED CARE
08.2009 - 12.2009
- Assigned to: Aged Care Facility
Patient Care Assistant (Casual)
ITEC HEALTH EMPLOYMENT
11.2008 - 03.2009
- Assigned to: Darwin Nursing Homes (Aged Care) Tiwi Aged Care (One-on-One Client) Juninga Centre (One-on-One Client) Cowdy Royal Darwin Hospital (One-on-One Client) / Home Service for client
Support Worker 2 (Casual)
CARPENTARIA DISABILITY SERVICES INC.
Darwin, NT
08.2007 - 03.2008
- Assigned to: Home Service for Disability Client
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Organized leisure activities for clients in the community.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Data & Technical Records Officer
AIRNORTH (REGIONALLINK)
10.2007 - 11.2007
- Ensured the security and confidentiality of sensitive information.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Cook / Child Care Assistant (Casual)
EARLY CARE CENTER - DARWIN
Darwin, NT
08.2007 - 10.2007
- Assigned to: ECC - Darwin City
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Promoted healthy lifestyle habits like exercising regularly, eating nutritious food amongst the kids.
- Ensured proper hygiene practices among the children including hand washing before meals.
- Observed child behavior to assess their needs and plan activities accordingly.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Read stories aloud to the kids both individually and collectively during story time sessions.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Attended workshops and training sessions related to childcare education and best practices.
Customer Service Supervisor / Duty Manager
WOOLWORTHS LIMITED
08.2008
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Diploma in Early Childhood Education and Care -
Charles Darwin University
08.2021
Certificate III - Early Childhood Education and Care -
Charles Darwin University
09.2017
Certificate III - Aged and Disabled Care Work -
Charles Darwin University
04.2011
Bachelor of Computer Science -
Technological University of the Philippines (T.U.P.)
Secondary/High School Level -
University of Perpetual Help of Rizal
Skills
- Child advocacy
- Customer service
- Works with team / team oriented
- With mentoring / educating skills
- Driving Skills
- OCHRE and NT license
- Good verbal and written communication skills
- Able to work with less supervision and unsupervised in a variety of tasks
- Computer Literate
- Microsoft Operating Systems, MSoffice, Database programs
- Knowledge of general office procedures such as Fax, E-mail, Internet
- Parent Interaction
- Peer Mentoring
- Student Interaction
- Special Education
- Child Development
- Student Records Management
- Literacy strategies
Accomplishments
¨ AUSIANA Event Organizer International Women’s Day
2021 Migrant Women Achievement Award
Childcare and Education Category
¨ Australian Family Early Education and Care Awards
2017 Nominee in the category of Springfree Trampoline
Early Childhood Educator of the Year
¨ Family Day Care Australia
Excellence in Family Day Care Awards
o NT Educator of the Year 2015/2016
o Regional (Darwin) Educator of the Year 2015/2016/2018/2019
¨ Kentish Lifelong Learning and Care Inc.
o 2015/2016 Family Day Care Educator of the Year
2015/2016/2018 Generous Kentish Mentor
References
References available upon request.
Timeline
ECEC - OOHC Educator / Service Care Provider
MIHVY's Family Day Care
12.2012 - Current
Patient Care Assistant - P3 (Fulltime Permanent)
ROYAL DARWIN HOSPITAL
01.2012 - 06.2013
Pharmacy Assistant - A01
ROYAL DARWIN HOSPITAL
11.2011 - 01.2012
Ward Clerk - AO2
ROYAL DARWIN HOSPITAL
06.2011 - 07.2011
Support Worker 3 (Casual)
TRACY AGED CARE
08.2009 - 12.2009
Patient Care Assistant - P3 (Casual)
ROYAL DARWIN HOSPITAL
03.2009 - 11.2011
Patient Care Assistant (Casual)
ITEC HEALTH EMPLOYMENT
11.2008 - 03.2009
Customer Service Supervisor / Duty Manager
WOOLWORTHS LIMITED
08.2008
Support Worker 3 (On-call Casual)
NT CARERS AUSTRALIA
04.2008 - 12.2010
Data & Technical Records Officer
AIRNORTH (REGIONALLINK)
10.2007 - 11.2007
Support Worker 2 (Casual)
CARPENTARIA DISABILITY SERVICES INC.
08.2007 - 03.2008
Cook / Child Care Assistant (Casual)
EARLY CARE CENTER - DARWIN
08.2007 - 10.2007
Diploma in Early Childhood Education and Care -
Charles Darwin University
Certificate III - Early Childhood Education and Care -
Charles Darwin University
Certificate III - Aged and Disabled Care Work -
Charles Darwin University
Bachelor of Computer Science -
Technological University of the Philippines (T.U.P.)
Secondary/High School Level -
University of Perpetual Help of Rizal
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