Ivy Jane Dewitt

· Manages site roster, flight bookings and accommodation using Workflow

· Roster Management for any booked leave

· Coordination and Mobilisation of all personnel paperwork and site access

· Manages with updating, filing, record keeping and archiving of records for site

· Raises purchase orders including receipting and reconciliation using JDE

· Raising workorders and job closure

· Entering daily hours of equipment on site

· Daily entry of workshop timesheet in to JDE and allocate it to the correct Work Order

· Responsible for ordering stationary and uniform

· Responsible with investigating and closing any AP Queries and Unvouchered amounts

· Daily data entry and consolidation of timesheets for daily Haulage, Pit and Mill using Oscar

· Daily data entry of personnel timesheets using Kronos for payroll

· End of Month Reconciliation for Haulage, Pit and Mill

· Answering queries in person, over the phone or via email

· Entering daily fuel issue

· Ad-hoc duties within administrative and functions requested by management

· Manages weekly payroll for both full time and casual employees

· Booking flights and accommodation through WorkFlow

· Roster Management for all 4 departments

· Liaising with HR with regards vacancies and new employees; making sure they are mobilize and onboarded through CMS

· Support the Admin Front of the House with any issues

· Check in and out of residents

· Works and directly support the management and head of department with any administrative task

· Processes payroll for both full time and casual employees weekly and fortnightly

· Processes Annual Leave and Sick Leave and sending through request for coverage

· Works with the client for any changes regarding admin procedures and weekly audits

· Takes Down Minutes to every weekly Head of Department Meeting and Client meeting

· Generating daily report through WorkForce and ensuring reports are produced accurately in a timely manner

· Works directly with I.T department with regards any technical issues

· Ensuring that residents queries are answered or resolved in the shortest possible time in a professional manner

· Ordering of Stationery and Uniforms

· Responsible of training new admin staff

· Ensuring health and safety of the residents as well as employees

· Ensuring that the Civeo and Client’s policies and procedure are abided by and strictly met

· Check-in and out of residents

· Booking of Accommodation, Flights and creation of SAP

· Works with the Housekeeping department regarding cleaning run and room status

· Responsible with data entering

· Responsible with ordering of stationary supplies for the office

· Responsible for restocking retail

· Works with Kitchen regarding catering orders

· First of contact with the public may it be phone, face to face or e-mail

· Timely collection of Timesheets and sending them to payroll for processing

· Reports any maintenance issues regarding camp room status and other departments

· Responsible with maintaining guest focus while performing duties

· Assists the chefs with food preparation

(cutting vegetable, making salad, cheese and dessert platter etc)

· Responsible with day to day sandwich making for crib

· Keeps the platewash, food preparation and production area clean

· Responsible with washing plates and pots

· Keep Dry Store room organize, clean and safe

· Coordinated with head chef with regards food inventory

· Responsible with receiving, storing and organizing stock

· Responsible with stock rotation

· Responsible with replenishing food and drinks during service

· Responsible of cleaning equipment and report any functional or mechanical problem to the head chef

· Responsible of crushing cardboards using the machine to avoid over stacking

· Responsible with meat pull (defrosting of meat) and organizing for day-to-day use.

· Responsible with HACCP paperwork during service

· Responsible with documenting fridge and freezer temperature and reporting to Supervisor for any inconsistency

· Managing the Guest Point System which incorporates Coach bookings, small group, individual and corporate

· Reconcile daily work with the EFTPOS, Bank and Debtors

· Assist the Resort Manager with organizing Staff Roster for both Motel and Hotel

· Works directly with payroll with regards employee work hours and timesheet

· Keeping Trip Advisor and other online partners website up to date and ensure all the guests are given the opportunity for a feedback

· Assisting Resort Manager with arranging Media Advertisements

· Responsible for demonstrating friendly customer service to guests’ inquiries for corporate and leisure guests

· Organizes functions and weddings in Conjunction with Resort Manager

· Organizes catering for corporate or private functions

· Manages stock for both Hotel and Motel

· Coordinated with Accounts to make sure that all debtor balances, payments and payroll are taken care of

· Assigns workers their duties and responsibilities and inspects work to prescribed standard of cleanliness

· Investigates complaints regarding housekeeping service and equipment and takes corrective actions

· Ensure guest queries and complaints are handled efficiently and effectively

· Conducts orientation training and in-service training to explain policies, work procedures and to demonstrate use and maintenance equipment

· Responsible for hiring new employees for housekeeping

· Account management including invoicing and reconciliation

· Ensure a high Standard of Customer Service with attention to Quality and Presentation

· Handles all e-mail, incoming and outgoing calls and scheduling of appointments

· Handles all incoming reservations may it be individual or group

· restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar

· organize work schedule from the room status list, arrivals and departures

· Trained Housekeepers in cleaning and maintenance staff

· Overseeing staff perfomance on a daily basis

· Responses to customer complaints and special requests

Coordinated with the Front Desk department to make sure room status are updated