Ivy Rodrigo
Restaurant manager
BALDIVIS,WA
Summary
Innovative Restaurant Manager with more than 20 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
McDonalds
Perth, WA
03.2010 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Demonstrated strong organizational and time management skills while managing multiple projects.
District Training Store Manager
Red Rooster
Perth, WA
10.2007 - 02.2010
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Training Consultant
McDonalds Philippines
Manila
09.2006 - 08.2007
- Implemented cross-training to improve depth of skill sets within team.
- Developed new and improved training programs focused on [Area], [Area] and [Area].
- Assessed program effectiveness and implemented improvements to increase quality of instruction.
- Recorded videos and wrote instructions to facilitate online and remote training programs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Restaurant Manager
McDonalds Philippines
Manila, Manila
05.1997 - 09.2004
- Overall head of restaurant operations
- developed and coached assistant managers
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Created detailed reports on weekly and monthly revenues and expenses.
Education
Bachelor of Science - Nursing
06.1994 - 03.1996
Skills
- Problem Solving
- Supervisory Skills
- Money Handling
- Customer Service Best Practices
- Supply Ordering and Management
- Restaurant Operations Management
- Inventory Management
- Training and Onboarding
- Scheduling Staff
- Hiring and Training
- Relationship Building
Timeline
Restaurant Manager - McDonalds
03.2010 - Current
District Training Store Manager - Red Rooster
10.2007 - 02.2010
Training Consultant - McDonalds Philippines
09.2006 - 08.2007
Restaurant Manager - McDonalds Philippines
05.1997 - 09.2004
Arellano University - Bachelor of Science, Nursing
06.1994 - 03.1996
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