I WAYAN BAGUSKARA
Balga,WA
Summary
With 8 years of experience in the hospitality and retail industry, I am a friendly and fast-working individual who thrives in fast-paced environments. I have developed a strong sense of reliability and am accustomed to adhering to company standards while treating all customers with kindness and exceptional customer service. As an adaptive team player, I am passionate about providing excellent service and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
City Beach
07.2022 - Current
- Store Opening and Closing Procedure
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Delivered excellent customers service by greeting and assisting each customer
- Maintain store's KPI and Target
- Make the Roster
- Maintain Stock and Loss Prevention in store
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Vans
09.2021 - 06.2022
- Store Opening and Closing Procedure
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Delivered excellent customers service by greeting and assisting each customer
- Maintain store's KPI and Target
- Make the Roster
- Maintain Stock and Loss Prevention in store
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cook
St John of God Murdoch Hospital
02.2017 - 07.2021
- Assist the chefs in order of food prep and making sure the preparation based on the food standard
- Helping preparing the meals for the patients
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Barista & Cafe All Rounder
Ferns Cafe - St John Of God Murdoch Hospital
11.2016 - 01.2017
- Took orders, food, and other beverage orders and prepared them for customers quickly and effectively
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Delivered excellent customer service and prompt food and beverage delivery
- Washed dishes and restocked the bar line for continued fast service capabilities
- Making Sandwiches, rolls and wraps for in order of display to sell
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Diploma - Hospitality
South Metropolitan TAFE
06.2018
Certificate IV - Commercial Cookery
South Metropolitan TAFE
11.2017
Certificate III - Commercial Cookery
South Metropolitan TAFE
12.2016
Diploma - Graphic Design
New Media Bali College
01.2015
Skills
- Interpersonal Communication
- Multitasking
- Customer Service
- Money Handling
- Stocking and Replenishing
- Task Delegation
- Product and service knowledge
- Staff Supervision
- Staff Management
- Retail Operations
- Sales Reporting
- Operations Management
References
Available upon request
Timeline
Assistant Manager
City Beach
07.2022 - Current
Assistant Manager
Vans
09.2021 - 06.2022
Cook
St John of God Murdoch Hospital
02.2017 - 07.2021
Barista & Cafe All Rounder
Ferns Cafe - St John Of God Murdoch Hospital
11.2016 - 01.2017
Diploma - Hospitality
South Metropolitan TAFE
Certificate IV - Commercial Cookery
South Metropolitan TAFE
Certificate III - Commercial Cookery
South Metropolitan TAFE
Diploma - Graphic Design
New Media Bali College
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