Iwona Szczepaniak
Sydney,Australia
Summary
Healthcare professional with four years of experience providing tailored support to enhance patient outcomes. Skilled in fostering emotional well-being and assisting clients with daily living activities. Proven track record of building strong relationships and collaborating with healthcare teams to ensure comprehensive care.
Overview
13
13
years of professional experience
Work History
Cleaner
Squeaky Clean Sydney
Sydney
02.2026 - Current
- Managed waste disposal processes to promote a hygienic environment.
- Provided exceptional customer service by addressing client concerns promptly.
- Trained new staff on effective cleaning techniques and company policies.
Restaurant Worker
Mamuska Club
Sydney
02.2026 - 04.2026
- Delivered exceptional customer service in high-volume restaurant, enhancing guest satisfaction.
- Ensured cleanliness and organization of dining and kitchen areas, contributing to a safe and inviting environment.
- Coordinated with team members to streamline service delivery, improving overall team efficiency.
Live-in Health Care Worker
AlHomecare
Ireland
08.2022 - 12.2025
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Encouraged independence while providing assistance when needed.
- Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
- Worked with compassion and kindness, building positive relationships with patients to enhance care experiences
- Ensured a safe and clean environment for clients at all times.
- Assisted clients with daily living activities and personal care needs.
- Maintained accurate records of client health and care routines.
- Improved patient outlook and daily living through compassionate care.
- Built strong, trusting relationships with patients by providing continuous support and delivering the best possible care
- Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
- Transported clients to medical appointments and other necessary errands.
- Implemented individualized care strategies tailored to each client's preferences.
- Coordinated with healthcare professionals for client assessments and care plans.
- Established effective patient communication to develop positive relationships.
- Planned and prepared daily client meals to conform with specific dietary requirements.
Garden Worker
Pruni Landes Earl
Monteton
09.2021 - 06.2022
- Preparation of the workplace, and quality control; teamwork
- Coping with work under time pressure while maintaining quality to ensure customer satisfaction
Garden Worker
Earl De Valonie
Moustier
04.2015 - 08.2021
Active Therapy Instructor
Workshop Of Active Therapy In Nieborzyn
Nieborzyn
03.2014 - 04.2015
- Creating individual rehabilitation plans
- Securing proteges in the classes, against an accident, and compliance with health and safety regulations
- Close cooperation with caregivers
- Assistance in organizing cultural events
- Discussions on specific topics, and individual conversations
- Explained and demonstrated tasks to learners, helping to understand approaches and techniques for problem-solving
Telemarketer
Arvato
Konin
03.2013 - 02.2014
- Telephone contact with customers, sale of products, extension of contracts,
- Solving problems encountered by customers; brainstorming
- Information giving and explaining about available products and services including membership details and purchase advantages for customer satisfaction
Education
Master's - Education And Rehabilitation Of People With Intellectual Disabilities, Special Pedagogy
Adam Mickiewicz University
Poznan10-2014
Bachelor - Social Worker in Social Assistance
State University Of Applied Sciences
Konin06-2012
Skills
- Assisting clients
- Personal care
- Compassionate communication
- Complex Problem-solving
- Patient care and companionship
- Housekeeping
- Medication management
- Special needs care
- Patient advocacy
- Client transportation
- Disability support
- Alzheimer's care
- Daily living assistance
- First aid and safety
- Active listening
- Building trust
- Emotional support
- Meal preparation
- Care plan management
Certificates
IELTS Academic November 2024, Cork
Certificate 3 in Individual Support (Ageing and Disability) June 2026, Sydney
Timeline
Cleaner
Squeaky Clean Sydney
02.2026 - Current
Restaurant Worker
Mamuska Club
02.2026 - 04.2026
Live-in Health Care Worker
AlHomecare
08.2022 - 12.2025
Garden Worker
Pruni Landes Earl
09.2021 - 06.2022
Garden Worker
Earl De Valonie
04.2015 - 08.2021
Active Therapy Instructor
Workshop Of Active Therapy In Nieborzyn
03.2014 - 04.2015
Telemarketer
Arvato
03.2013 - 02.2014
Master's - Education And Rehabilitation Of People With Intellectual Disabilities, Special Pedagogy
Adam Mickiewicz University
Bachelor - Social Worker in Social Assistance
State University Of Applied Sciences