Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Timeline
Generic
Iyana Hillier

Iyana Hillier

Stones Corner,Australia

Summary

Experienced healthcare administration professional skilled in managing patient interactions and efficiently handling front-office tasks. Demonstrated expertise in scheduling, record-keeping, and insurance verification, along with strong communication abilities. Recognized for reliability and adaptability, consistently delivering results while adjusting to changing needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Doctor Mary Lamond, Cooran–Medical Receptionist

Dr Mary Lamond
05.2024 - 04.2025

Ref: 0499 993 062

  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Medical Receptionist

Noosa Holistic Health
12.2022 - 03.2024
  • Ref: 0488 716 817

Personal Assistant

Amina Eastham Naturopathic services
01.2023 - 05.2023
  • Ref: 0422 408 450

Dishy/ Kitchen Hand

Rococo’s
11.2021 - 02.2022
  • Ref: 0420 562 808

Child Care

Babysitting
04.2024 - 05.2024
  • Ref: 0452 062 241

Education

High School Diploma -

St Teresa's Catholic College
Noosaville, QLD
11.2023

Cooran State School
Cooran, QLD
12.2017

Skills

  • First aid certificate in CPR (April 2024)
  • Proficient multitasking during customer interactions
  • Effective scheduling management
  • Ability to remain calm under pressure
  • Emergency management
  • Knowledgeable in front desk procedures
  • Strong customer support
  • Commitment to patient safety
  • Ensuring data confidentiality
  • Team collaboration
  • Attention to detail
  • Systematic data management
  • Proficient in handling multi-line calls

Certification

  • Graduated with an ATAR score of 94.5.
  • First aid certificate in CPR (April 2024)
  • Drivers License
  • Currently in the process of maintaining a RSA-certification.

Cover Letter

Dear Hiring Manager,

  • I hope this message finds you well. I am writing to express my strong interest in the opportunity at your esteemed organization. With extensive experience in Front Desk Operations and a deep passion for healthcare, I am confident in my ability to make a meaningful contribution to your team.
  • During my time as Amina-Eastham's Personal Assistant, I developed valuable skills in herbal preparations, packaging, patient inquiries, and document management. This role provided me with a solid foundation in healthcare administration, allowing me to support operational efficiency effectively.
  • In addition, my experience as a medical receptionist at both Dr. Mary Lamond's practice and Noosa Holistic Health has reinforced my belief in the importance of hands-on experience. These roles allowed me to engage with patients, manage administrative tasks, and ensure smooth office operations—experiences that have deepened my understanding of the healthcare environment.
  • I am known for my compassion, strong work ethic, and ability to foster a welcoming atmosphere for patients. Whether working independently or as part of a team, I thrive in both settings and take pride in quickly adapting to new environments. My punctuality, attention to detail, and professional demeanour ensure I am a reliable and dedicated team member.
  • Lastly, I understand the importance of professionalism and attention to detail in the industry. I aim to work, follow instructions directly, stay focused and complete my tasks as instructed.
  • I would welcome the opportunity to discuss how my skills, passion, and commitment can contribute to your team. Please let me know a convenient time for an interview.
  • Thank you for considering my application. I look forward to the possibility of contributing to your organization.
  • Sincerely,
    Iyana Hillier

Timeline

Doctor Mary Lamond, Cooran–Medical Receptionist

Dr Mary Lamond
05.2024 - 04.2025

Child Care

Babysitting
04.2024 - 05.2024

Personal Assistant

Amina Eastham Naturopathic services
01.2023 - 05.2023

Medical Receptionist

Noosa Holistic Health
12.2022 - 03.2024

Dishy/ Kitchen Hand

Rococo’s
11.2021 - 02.2022

High School Diploma -

St Teresa's Catholic College

Cooran State School
Iyana Hillier