Iysha Matthews

• Assisted employer with various daily tasks which improved productivity and resulted in better efficiency.
• Spoke with employer to verify task completion, meeting tight deadlines, and schedules.
• Increased customer satisfaction by assisting in delivering projects on time and under budget.
• Improved work site safety, identifying potential hazards and implementing preventative measures.
• Facilitated smoother project operations by preparing materials before their use, improving project timelines, as well as organizing tools and materials for easy access each day.
• Enhanced communication, relaying important information from customers to employer.

Specific tasks in the workshop:

• The disassembly of engine blocks
• Operating a trego machine to assemble and disassemble cylinder heads
• Cleaning of engines blocks,heads and their components (involving acid)
• Operating a cylinder head resurfacing machine
• Final washing blocks and cylinder heads, stamping and wrapping once complete for customers
• Using a press machine to press in/out piston pins, rocker gears, bearings
• The removal of piston rings and pistons from con-rods
• Using a wire wheel to mainly buff valves and other components
• Using air tools
• Tidying the shop each morning

• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner, as well as addressing and resolving maintenance issues promptly. i.e. tasks, products, answering any questions and concerns, etc.
• Increased customer satisfaction and developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs, scheduling them at a time of their convenience.
• Used time management and efficient cleaning methods to meet deadlines.
• Performed thorough daily cleaning tasks, which included sweeping/vacuuming, mopping, dusting, cleaned and sanitized bathrooms, kitchens, bedrooms, outdoor living areas and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Ensuring health and safety in each home was a priority and was put into practice. The equipment, chemicals and materials were handled and stored properly with caution during and after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Completed invoices daily for clients convenience, as well as schedules, personal log-booking, and other business documentation.

• Collaborated and coordinated seamlessly with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
• Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
• Assigned tasks to workers to ensure consistent productivity and adequate coverage of the job, maximizing time efficiency while reducing labor costs.
• Ensured consistent high-quality service by conducting regular inspections of completed work areas.
• Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
• Maintained a safe working environment for customers, as well as staff members by enforcing strict adherence to safety guidelines and protocols.
• Mentored new supervisors, sharing my expertise in providing guidance on how to effectively manage their own staff members.
• Increased employee performance through effective supervision and training.
• Performed a variety of interior and exterior duties on a contractual basis for clients. Cleaned and sanitized bathrooms, kitchens, bedrooms, outdoor living areas, etc.
• Provided general industrial cleaning duties including vacuuming, and window cleaning
• Collected and disposed of trash

• Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned.
• Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
• Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
• Assisted skilled tradesmen to complete projects.
• Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.

Specific tasks included:

• Staining wooden decks
• Cleaning out a large water feature and outdoor living area, emptied gutters, pool cleaning
• Delivered updates on anticipated task completion times and communicated with employees, offering and welcoming them where assistance is needed.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Reconciliation of cab charges for staff and visitors
• Managing deliveries into the office, signing for packages
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Scanning of important documents for archive and digitally filing files and transferring to office drive