Iysha Rowe
Summary
Skilled education assistant bringing almost 2 years experience in education. Confidently leads recreational and educational activities and facilitates classroom stability. Positive role model and successful in building rapport with students, parents and administrators. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Education Assistant
Schools Of Early Learning
08.2022 - Current
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Developed strong relationships with parents through regular communication, resulting in better support for students both at home and school.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment.
Customer Service Cashier
Red Dot Stores
02.2021 - 08.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Customer Service Cashier
Red Dot
10.2019 - 02.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
North Albany Senior High School
Albany, WA09.2019
Certificate II - Business
South Regional TAFE
Albany, WA2019
Certificate II - Vocational Pathways
South Regional TAFE
Albany, WA2019
Certificate II - Community Services
South Regional TAFE
Albany, WA2018
Skills
- Inquiry-based learning
- Activity Planning
- Behavior Modeling
- Creativity and Innovation
- Educational assistance
- Customer Complaint Resolution
- Customer Relationship Management (CRM)
- Patience and composure
Accomplishments
- Collaborated with team of Albany girl guides in the development of Albany's big sleep out for homeless, raised donations for food bank and Women's Refuge.
- Project: hand-made Uthando dolls for children living in disadvantaged communities in South Africa
Certification
- Early childhood education and care trainee - in process of completing certificate III
Timeline
Education Assistant
Schools Of Early Learning
08.2022 - Current
Customer Service Cashier
Red Dot Stores
02.2021 - 08.2022
Customer Service Cashier
Red Dot
10.2019 - 02.2021
High School Diploma -
North Albany Senior High School
Certificate II - Business
South Regional TAFE
Certificate II - Vocational Pathways
South Regional TAFE
Certificate II - Community Services
South Regional TAFE
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