Iysha Rowe
MERRIWA WA 6030,Australia
Summary
Proven track record in enhancing customer satisfaction and student engagement, demonstrated during roles at Red Dot and Schools Of Early Learning. Skilled in CRM and creativity, I excel in resolving complaints and developing innovative educational experiences. Achieved increased loyalty and improved learning outcomes by employing a calm demeanor and effective cash handling. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Red Dot
Albany, Australia
10.2019 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations
Assistant Educator
Camp Australia
Perth, Australia
- Current
- Providing children with a clean safe experience out of school hours
- Planning and displaying unique and personalized experiences tailored to the children for each day
- Meal prep for breakfast and afternoon tea
Education Assistant
Schools Of Early Learning
Perth, Australia
08.2022 - 05.2024
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs
- Improved classroom management by implementing positive reinforcement strategies and clear expectations
- Developed strong relationships with parents through regular communication, resulting in better support for students both at home and school
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment
Customer Service Cashier
Red Dot Stores
Perth, Australia
02.2021 - 08.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
- Streamlined the checkout process for faster service and improved customer experience
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
Education
Certificate II - Community Services
South Regional TAFE
Albany, WA05.2025
High School Diploma -
North Albany Senior High School
Albany, WA09.2019
Certificate II - Business
South Regional TAFE
Albany, WA01.2019
Certificate II - Vocational Pathways
South Regional TAFE
Albany, WA01.2019
Skills
- Inquiry-based learning
- Customer Relationship Management (CRM)
- Customer Complaint Resolution
- Educational assistance
- Creativity and Innovation
- Merchandise restocking
- Cash register operation
- Point-of-sale system
- Cash handling
- Calm demeanor
Certification
- Early childhood education and care trainee, in process of completing cert III, Current
- Certificate II: Business, South Regional TAFE, Albany, WA, 2019
- Certificate II: Vocational Pathways, South Regional TAFE, Albany, WA, 2019
- Certificate II: Community Services, South Regional TAFE, Albany, WA, 05/27
- National Police check, Current
- Working With Children's Check, Current
References
- Mia Drake, Room leader at SOEL, 0451184100
- Denim Puls, Red Dot Manager, 0427077048
Timeline
Education Assistant
Schools Of Early Learning
08.2022 - 05.2024
Customer Service Cashier
Red Dot Stores
02.2021 - 08.2022
Customer Service Cashier
Red Dot
10.2019 - Current
Assistant Educator
Camp Australia
- Current
Certificate II - Community Services
South Regional TAFE
High School Diploma -
North Albany Senior High School
Certificate II - Business
South Regional TAFE
Certificate II - Vocational Pathways
South Regional TAFE
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