Iza (Isobel) Loubser

As part of the mission of the Catholic Church in the Diocese of Parramatta, the HR and Payroll
Administration Officer is accountable for supporting the delivery of P&C services across the
organisation with a focus on employee relations and workforce initiatives.

Key accountabilities:

● Supporting the provision of services across HR Operations & Payroll
● Managing tier one and two support requests and escalating tickets to relevant parties via
Servicenow
● Maintaining accurate employee data within the HRIS ecosystem
● Supporting the streamlining and documentation of core processes
● Supporting the delivery of People & Culture projects and initiatives
● Supporting general administrative services across People & Culture, as required

• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Addressed public questions, complaints and requests and provided necessary assistance.

• Accounts Receivable / Accounts payable, Website upkeep,
• Google business management, Commercial contracts, MYOB / Payroll / orders
• Master documentation upkeep, Client Contracts, Project costing and reconciliation
• Maintained electronic and paper filing systems for easy retrieval of information.
• Interacted with customers by phone, email, or in-person to provide information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
• Streamlined office processes by implementing efficient organizational systems and digital tools.

• Full payroll administration and management function – 150 employees
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.

• Organising / marketing / coordinating fundraisers and functions, Assist sponsorship ITO marketing, Social media administrator, Staff functions and teambuilding, Liaison with media, Administration of website, Organise social functions
• Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue [Number]%.
• Identified appropriate marketing channels and target customers for campaigns.
• Managed cross-functional teams to ensure timely completion of marketing projects within budget constraints.
• Strengthened company''s online presence by revamping website design and user experience.
• Stayed abreast of industry trends, adapting tactics accordingly to maintain a competitive edge in the ever-evolving marketplace.
• Wrote engaging and successful marketing, advertising, and website copy.
• Streamlined marketing processes, resulting in improved efficiency and cost savings.
• Delivered compelling presentations to internal stakeholders, securing buy-in for new marketing initiatives.

• Reception / Office Administration, Organising of functions and fundraising, Personal assistant duties, Communication between parents and school, Diary coordination, Spokesperson / media liaison, Advertisements, Design of advertisements
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Collaborated on special projects to improve overall business operations within the organization efficiently.

• Switchboard and office administration,
• See to first aid, Communication with parents and scholars, Screening of calls, Problem solving, Customer Service
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.

• Managing client service department, Work planning, scheduling, Office administration, Maintain master documentation, Pricelist maintenance, Client administration, Internal sales, Controlling team e-mails and leads, Customer liaisons, Export orders, Stock control, Quotations, Accounts payable control control in conjunction with accounts, Meeting and course coordination, Managing receptionist, sales and cleaning staff, Upkeeping of information systems, Staff records, supervision and controlling of office processes, Lead qualifications, Merchandising, Disciplinary hearings, Job applicant interviews
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
• Identified profitable business leads and built pipeline of prospective customers.
• Complied with policies and quality standards to maintain consistency in quality of services.
• Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
• Managed a team of 50+ employees, providing leadership and direction to achieve company goals.
• Launched new product lines successfully by collaborating closely with cross-functional teams and external partners.
• Collaborated closely with internal stakeholders to align sales targets with broader organizational objectives consistently.
• Trained and mentored junior staff members, fostering professional development and enhancing overall team performance.
• Provided strong leadership to enhance team productivity and morale.
• Implemented and developed operational standards, policies and procedures.

• Managing of office – Full bookkeeping function to trial balance, Marketing and branding functions, newsletters, Statutory financial reports and payments, Banking and payments (local and forex), Controlling team e-mails and leads, Customer liaison, Pricing and costing – internal and client contracts, Stock control and purchases, Royalty reports and payments, Creditors / debtors control, Meeting, events and course coordination, Full payroll function, Upkeeping of information systems, Staff records, supervision and controlling of office processes, Work planning, scheduling, financial planning, Lead qualifications
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Delivered performance reviews, recommending additional training or advancements.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• General administrative duties and reception, Accounts receivable / Accounts payable, Pastel processing, petty cash, Personal assistant to managing member, Collection and banking of cheques, Buying of materials, Costing of projects, Project applications, Client and creditors liason, Training of new personnel, Liason with site managers, Organising of meetings, social events, and minutes