Summary
Overview
Work History
Skills
Certificatesandlicenses
References
Hobbies
Timeline
Generic

IZAAK BOYAN

Brisbane,QLD

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.


I take great pride in working with customers in an honest and friendly fashion, building a relationship with them, and driving further sales and return customers. This reflects in strongly in my sales figures.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Roof Racks Galore
03.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Optimized workflow by organizing tools and materials, providing quick access for team members when needed.
  • Supported a positive work environment by fostering collaboration, sharing knowledge, and assisting peers as needed.

Senior Game Advisor

EB GAMES
01.2020 - 03.2022
  • Maintaining a positive attitude, communicating with conviction, understanding customers' needs, rapport building, continual self-improvement, cash handling, and solving technical problems for customers.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.

Sales Assistant

Battery World
01.2018 - 01.2020
  • Outstanding customer service experience, navigating basic computer POS, punctual and tidy, following directions effectively, using basic hand tools, working independently and in a team, solving technical problems for customers.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Crew Member

McDonalds
01.2016 - 01.2018
  • Good customer service while taking orders and handling money, cash handling, connecting well with customers, coping with different people and solving problems, adaptable to pressure, responsible, organized, and hardworking.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Skills

Money Handling

Team motivation

Product and service knowledge

Staff Supervision

Staff Management

Retail Operations

Customer Relationship Management (CRM)

Exceptional customer service

Excellent people skills

Certificatesandlicenses

  • C class Drivers license, Manual, Own Transport
  • Certificate I in IT
  • Certificate II in Road Transport/Yard Operations

References

  • Scott Childs - 0411387027

     Manager at Battery World and Roof Racks Galore

  • Alfie Rowley - 0432 412 553

     Production Leader/ Director at Star Car Garage

Hobbies

In my spare time, I work on maintaining my classic Volkswagen Beetle 'Herbie'.

When I'm not mopping up the various puddles of VW oil, I can be found working away at modelling and painting my miniature railway, or kicking back with a few video games with friends.

Timeline

Assistant Manager

Roof Racks Galore
03.2022 - Current

Senior Game Advisor

EB GAMES
01.2020 - 03.2022

Sales Assistant

Battery World
01.2018 - 01.2020

Crew Member

McDonalds
01.2016 - 01.2018

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IZAAK BOYAN